Remote Council Tax Case Worker | Flexible Hours & Growth

Colchester City Council; United States; Remote; USD 22,000 - 26,000; Part time

Benefits offered by this job

Flexible working

Pension scheme

Annual leave

Job summary

Colchester City Council is hiring a part-time, permanent Council Tax Case Worker to support the collection of Council Tax and improve service delivery. You will handle customer enquiries, perform back-office duties, and contribute to projects in a busy council environment.

The role requires professionalism with confidential information, strong communication, and the ability to meet performance targets while offering flexible working and home-working options.

Qualifications

• Educated to A-level standard or equivalent experience.
• Experience in Council Tax administration or similar.
• Strong written and verbal communication skills.
• BPSS check and handling sensitive information.

Responsibilities

• Handle Council Tax customer enquiries at first point of contact.
• Deliver accurate back-office administration tasks.
• Contribute to projects to improve service delivery and processes.
• Negotiate payment arrangements with customers and maintain discretion.

Skills

Customer service

Communication

Interpersonal skills

Negotiation

Discretion

Education

A-level or equivalent

Job description

Colchester City Council is hiring a part-time, permanent Council Tax Case Worker to support the collection of Council Tax and improve service delivery. You will handle customer enquiries, perform back-office duties, and contribute to projects in a busy council environment.

The role requires professionalism with confidential information, strong communication, and the ability to meet performance targets while offering flexible working and home-working options.