Customer Contact Administrator - Dynamic, Impactful Support

Government Recruitment Service; Kansas; On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service in Stafford is seeking an Administrative Officer – Customer Contact to join a busy team. You will manage inbound calls, update records, and assist a diverse range of customers with accurate information and a friendly, solution-focused approach.

The role requires strong communication, the ability to multi-task, and IT literacy; 60% office attendance is expected in Stafford, with opportunities to grow within the Defra network.

Qualifications

• Strong communication and problem-solving skills are essential.
• Excellent customer service skills and confidence on the telephone are required.
• Ability to multi-task and adapt tasks during the day while delivering timely responses.

Responsibilities

• Handle inbound calls from customers, farmers, local authorities and stakeholders.
• Update customer records and input data using APHA systems.
• Make outbound calls to clarify information and resolve queries on first contact where possible.
• Support management and colleagues with administrative tasks and procedures.

Skills

Customer service

Communication

Telephone skills

Problem solving

IT literacy

Tools

IT systems

Job description

Government Recruitment Service in Stafford is seeking an Administrative Officer – Customer Contact to join a busy team. You will manage inbound calls, update records, and assist a diverse range of customers with accurate information and a friendly, solution-focused approach.

The role requires strong communication, the ability to multi-task, and IT literacy; 60% office attendance is expected in Stafford, with opportunities to grow within the Defra network.