Multi-Channel Customer Support Specialist — Payments & Issues

Socket.dev; Overland Park (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Socket.dev is hiring a Customer Support Specialist in Overland Park, KS. The role focuses on delivering high-quality service across phone, email, and chat, resolving issues, and guiding customers through orders and returns.

Ideal candidates hold a Bachelor's degree and have strong communication, problem-solving, and organizational skills. Knowledge of accounting concepts and MS Excel is a plus. This is a full-time, on-site position with growth opportunities.

Qualifications

• Bachelor's degree.
• Experience in customer service is preferred but not required.
• Strong communication skills, both verbal and written.
• Familiarity with basic accounting concepts is a plus.

Responsibilities

• Interact with customers via phone, email, or chat to address inquiries and requests.
• Provide accurate information about products, services, and policies.
• Assist with order processing, returns, exchanges and shipping.
• Resolve customer complaints or issues promptly and professionally.
• Maintain customer records and update databases as needed.
• Willingness to perform Accounts Receivable and Accounts Payable tasks.
• Collaborate with team members to ensure customer satisfaction.

Skills

Communication

Problem-solving

Organizational skills

Multitasking

Empathy

Customer service

Accounting principles

MS Excel

MS Office

Education

Bachelor's degree

Tools

MS Excel

Microsoft Office

Job description

Socket.dev is hiring a Customer Support Specialist in Overland Park, KS. The role focuses on delivering high-quality service across phone, email, and chat, resolving issues, and guiding customers through orders and returns.

Ideal candidates hold a Bachelor's degree and have strong communication, problem-solving, and organizational skills. Knowledge of accounting concepts and MS Excel is a plus. This is a full-time, on-site position with growth opportunities.