Customer Support Specialist - PCI-Savvy & Hybrid Ready

Basys Processing; Lenexa (KS); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Basys Processing in Lenexa, Kansas, is seeking a customer support professional to assist merchants and partners with inquiries and issues. Responsibilities include providing first line support and ensuring compliance with Payment Card Industry standards.

The ideal candidate will have strong communication skills, at least 1 year of relevant experience, and the ability to thrive in a fast-paced environment. The role supports a hybrid work schedule allowing for flexibility.

Qualifications

• Minimum of 1 year experience in a financial institution or customer service.
• Strong Communication Skills Required.
• Basic or advanced troubleshooting skills depending on the role.

Responsibilities

• Serve as first line of support for merchant and partner issues.
• Resolve product or service problems by determining the cause.
• Provide escalated technical support among a variety of product categories.

Skills

Strong communication, both written and verbal

Exceptional interpersonal skills

Time management

Adaptability and flexibility

Troubleshooting skills

Education

Associate’s or Bachelor’s Degree Preferred

Tools

Proficiency in Microsoft Office Suite

CRM

Job description

Basys Processing in Lenexa, Kansas, is seeking a customer support professional to assist merchants and partners with inquiries and issues. Responsibilities include providing first line support and ensuring compliance with Payment Card Industry standards.

The ideal candidate will have strong communication skills, at least 1 year of relevant experience, and the ability to thrive in a fast-paced environment. The role supports a hybrid work schedule allowing for flexibility.