Customer Service Specialist - Multi-Channel Support

LaFollette Medical Center; La Follette (TN); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with company match

Career development

Licensure reimbursement

Student loan support

Recognition programs

Collaborative culture

Pet insurance

Identity protection

Legal insurance

Job summary

La Follette Medical Center in Tennessee is seeking a Customer Service Representative to handle inquiries across phone, email, chat and in person.

You will resolve issues, document interactions, and maintain accurate records while delivering a courteous, professional service. Requires 1–2 years in customer service and an associate degree or related coursework; proficiency with Google Suite and CRM systems is a plus. This is on-site, with benefits and advancement opportunities.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Google Suite

CRM systems

Verbal communication

Written communication

Multi-tasking

Problem solving

Education

Associate degree or coursework in Business/Communications

Tools

ServiceNow

Job description

La Follette Medical Center in Tennessee is seeking a Customer Service Representative to handle inquiries across phone, email, chat and in person.

You will resolve issues, document interactions, and maintain accurate records while delivering a courteous, professional service. Requires 1–2 years in customer service and an associate degree or related coursework; proficiency with Google Suite and CRM systems is a plus. This is on-site, with benefits and advancement opportunities.