Multi-Channel Customer Support Specialist

Mach10 Solutions; Bowling Green (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Mach10 Solutions is seeking energetic Customer Service Representatives to join our Bowling Green, OH team. You will be the main contact for clients, addressing questions and ensuring a seamless experience with our offerings.

You will handle requests through phone, email, and chat, provide product details, track orders, and resolve issues. The role emphasizes strong communication, data accuracy, and collaboration across the team.

Qualifications

• Strong verbal and written communication capabilities.
• Demonstrated history of working in customer support or similar roles.
• Capacity to function autonomously and in a collaborative group.
• Ability to navigate computer systems and support applications.
• Flexible schedule including weekends and evenings when required.

Responsibilities

• Handle incoming client requests via phone, email, and chat with professionalism and speed.
• Provide product details, track orders, and resolve technical difficulties for clients.
• Maintain detailed logs of all client communications and account activities.
• Collaborate with colleagues to solve complex client challenges.
• Share client feedback with leadership to drive operational improvements.
• Stay updated on company policies and product lines to provide precise guidance.
• Support teammates and contribute to a positive workplace culture.

Skills

Verbal communication

Written communication

Analytical skills

Customer support experience

Autonomy & teamwork

Education

High school diploma or GED

Tools

CRM software

Job description

Mach10 Solutions is seeking energetic Customer Service Representatives to join our Bowling Green, OH team. You will be the main contact for clients, addressing questions and ensuring a seamless experience with our offerings.

You will handle requests through phone, email, and chat, provide product details, track orders, and resolve issues. The role emphasizes strong communication, data accuracy, and collaboration across the team.