Customer Service Representative

Mach10 Solutions

Bowling Green (OH)

On-site

USD 32,000 - 42,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Mach10 Solutions is seeking energetic Customer Service Representatives to join our Bowling Green, OH team. You will be the main contact for clients, addressing questions and ensuring a seamless experience with our offerings.

You will handle requests through phone, email, and chat, provide product details, track orders, and resolve issues. The role emphasizes strong communication, data accuracy, and collaboration across the team.

Qualifications

Strong verbal and written communication capabilities.
Demonstrated history of working in customer support or similar roles.
Capacity to function autonomously and in a collaborative group.
Ability to navigate computer systems and support applications.
Flexible schedule including weekends and evenings when required.

Responsibilities

Handle incoming client requests via phone, email, and chat with professionalism and speed.
Provide product details, track orders, and resolve technical difficulties for clients.
Maintain detailed logs of all client communications and account activities.
Collaborate with colleagues to solve complex client challenges.
Share client feedback with leadership to drive operational improvements.
Stay updated on company policies and product lines to provide precise guidance.
Support teammates and contribute to a positive workplace culture.

Skills

Verbal communication

Written communication

Analytical skills

Customer support experience

Autonomy & teamwork

Education

High school diploma or GED

Tools

CRM software

Job description

We are seeking energetic professionals to become part of our Bowling Green, OH team as Customer Service Representatives. If you excel in high-energy settings and possess a genuine drive to provide top-tier support, we want to hear from you. You will serve as the primary point of contact for our clientele, addressing their questions and guaranteeing a seamless experience with our offerings.

Role Summary

Key Duties

Handle incoming client requests through phone, email, and chat channels with professionalism and speed.
Support clients by providing product details, tracking orders, and resolving technical difficulties.
Keep detailed logs of all client communications and account activities to ensure data integrity.
Work alongside colleagues to find effective solutions for complicated client challenges.
Share insights regarding client feedback with leadership to help drive operational enhancements.
Keep your knowledge of company policies and product lines current to ensure you provide precise guidance.
Foster a supportive workplace culture by assisting teammates and exchanging effective strategies.

Requirements

Completion of high school or a GED; further schooling is considered an asset.
Demonstrated history of working in customer support or similar roles.
Strong verbal and written communication capabilities.
Effective analytical skills and a dedication to prioritizing the client experience.
Capacity to function well both autonomously and within a collaborative group.
Competency in navigating computer systems and specialized support applications.
Availability to maintain a flexible schedule, including weekend and evening hours when required.

We're constantly adding fresh industrial positions from Atlanta's top employers.

Our Story

From Montana to Nationwide Excellence

Founded in Montana, Mach10 Solutions has rapidly expanded to provide premium fabrication and engineering services across the United States. Our journey began with a simple mission: deliver precision engineering solutions at unprecedented speeds.

Today, we leverage cutting-edge technology and exceptional talent to provide manufacturing services that consistently exceed expectations. With a focus on quality, speed and innovation, we've become the trusted partner for companies seeking competitive advantages through superior fabrication and design.

At Mach10, we don't just build components - we forge lasting partnerships through reliability, expertise, and our commitment to pushing the boundaries of what's possible.

Our Services

Precision Fabrication

State-of-the-art manufacturing delivering tight-tolerance components with uncompromising accuracy.

Design & Drafting

Comprehensive CAD modeling, documentation and DFM optimization to ensure flawless execution.

Field Services

Nationwide on-site technical support, installation and maintenance from highly trained experts.

Quality Assurance

Rigorous inspection protocols guarantee every component meets or exceeds industry standards.

Project Management

End-to-end project coordination with clear communication and on-time delivery.

Rapid Prototyping