Customer Experience & Support Specialist

Limitless East Marketing; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Career growth opportunities

Office administration experience

Team-oriented work environment

Job summary

Limitless East Marketing in Cincinnati, OH seeks a Customer Service Specialist to be the first contact for customers, delivering helpful, timely support and ensuring a positive experience with our brand.

You will handle inquiries via phone, email, and chat, resolve issues, and maintain accurate records while collaborating with other departments to improve customer satisfaction. This role offers competitive hourly pay and growth opportunities.

Qualifications

• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle stressful situations with patience and professionalism.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Provide accurate information about products and services to customers.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to address and resolve customer concerns.

Skills

Customer service experience

Verbal and written communication

Problem-solving

Stress management

CRM software familiarity

Tools

CRM software

Job description

Limitless East Marketing in Cincinnati, OH seeks a Customer Service Specialist to be the first contact for customers, delivering helpful, timely support and ensuring a positive experience with our brand.

You will handle inquiries via phone, email, and chat, resolve issues, and maintain accurate records while collaborating with other departments to improve customer satisfaction. This role offers competitive hourly pay and growth opportunities.