Multi-Channel Customer Experience Specialist

TSK Laboratory Europe B.V.; Arlington (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary based on experience

Health, dental, and vision insurance

401K retirement plan with company matching

Job summary

A global medical technology firm in Arlington, VA is looking for a Customer Service Representative to provide exceptional support via phone, email, and online platforms. This role involves managing inquiries, processing orders, and maintaining customer satisfaction. Candidates should have a minimum of 2 years in customer service, strong communication skills, and be detail-oriented. The company offers a competitive salary based on experience, along with health benefits and a 401K retirement plan.

Qualifications

• Minimum 2 years of experience in customer service or related roles.
• Proven ability to manage high volumes of requests.
• Strong written and verbal communication skills are essential.

Responsibilities

• Act as the first point of contact for customer assistance.
• Manage service orders and product returns using CRM.
• Provide order status updates and shipping details.

Skills

Communication skills

Attention to detail

Time management

Organizational skills

Tools

CRM systems

Microsoft Office

Job description

A global medical technology firm in Arlington, VA is looking for a Customer Service Representative to provide exceptional support via phone, email, and online platforms. This role involves managing inquiries, processing orders, and maintaining customer satisfaction. Candidates should have a minimum of 2 years in customer service, strong communication skills, and be detail-oriented. The company offers a competitive salary based on experience, along with health benefits and a 401K retirement plan.