Multichannel Customer Service Agent

Haypp Group; Arlington (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Generous vacation allowance

Comprehensive health benefits

Inclusive workplace culture

Job summary

A fast-growing online retailer in Arlington, Virginia is seeking a Customer Service Agent to provide exceptional support through email, chat, and phone. The ideal candidate will have a high school diploma and a minimum of 2 years of customer service experience. You will manage customer cases, re-engage previous customers, and support initiatives to enhance customer satisfaction. The company offers a value-driven culture, generous vacation allowance, and comprehensive health benefits, ensuring a balanced and ambitious work environment.

Qualifications

• Minimum 2 years of customer service experience required.
• Strong attention to detail and data entry accuracy is critical.
• Excellent communication skills and phone presence necessary.

Responsibilities

• Provide outstanding support to customers via phone, email, and chat.
• Process and manage customer cases across multiple systems.
• Reconnect with previous customers and introduce products.

Skills

Customer engagement

Problem-solving

Attention to detail

Communication skills

Education

High school diploma

Tools

Microsoft Dynamics

Magento

Klaviyo

ParcelLab

Job description

A fast-growing online retailer in Arlington, Virginia is seeking a Customer Service Agent to provide exceptional support through email, chat, and phone. The ideal candidate will have a high school diploma and a minimum of 2 years of customer service experience. You will manage customer cases, re-engage previous customers, and support initiatives to enhance customer satisfaction. The company offers a value-driven culture, generous vacation allowance, and comprehensive health benefits, ensuring a balanced and ambitious work environment.