Multi-Channel Customer Experience Advocate

American Fidelity Corporation; United States; On-site; USD 52,000 - 65,000; Full time

Job summary

American Fidelity Corporation in the United States seeks a Customer Support Specialist who handles multi-channel communications, providing timely, accurate responses that retain business and build loyalty. The role requires high judgment aligned with policy, insurance regulations, and internal guidelines while translating complex factors into clear customer messages.

You will work under pressure in a fast-paced environment, deliver consultative support for intricate inquiries, track performance

Qualifications

• Excellent verbal and written communication skills.
• Interpersonal skills and the ability to develop and maintain relationships.
• Good organizational, administrative and time management skills.
• Ability to be action oriented and focus on timely completion of tasks.
• Excellent decision quality.
• Drive for results through self-motivation.
• Creative in finding solutions toCustomers needs.
• Active listening skills.
• Adaptability, stress tolerance, empathy and resilience.
• May need the ability to speak Spanish.

Responsibilities

• Address multi-channel and omni-channel customer communications promptly and professionally.
• Evaluate and advise on complex factors across AFC products and services.
• Provide consult support for complex inquiries requiring additional research.
• Inform leadership of recurring issues and propose solutions.
• Maintain team metrics such as call flow accuracy, schedule adherence and attendance.

Skills

Communication skills

Interpersonal skills

Time management

Organizational skills

Problem solving

Decision quality

Self-motivation

Creativity in solutions

Active listening

Spanish language ability

Tools

Microsoft Office

Job description

American Fidelity Corporation in the United States seeks a Customer Support Specialist who handles multi-channel communications, providing timely, accurate responses that retain business and build loyalty. The role requires high judgment aligned with policy, insurance regulations, and internal guidelines while translating complex factors into clear customer messages.

You will work under pressure in a fast-paced environment, deliver consultative support for intricate inquiries, track performance