Customer Advocate & Omnichannel Problem-Solver

American-Fidelity-Assurance-Company; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

American-Fidelity-Assurance-Company is seeking a customer service professional to address multi-channel inquiries with accuracy and empathy, ensuring timely responses that satisfy customers and help retain business.

You will evaluate moderately complex factors across AFA products, tailor explanations for clear understanding, and provide resolutions consistent with company policies, insurance guidelines, and IRS rules.

Qualifications

• Excellent verbal and written communication; strong interpersonal and organizational skills.

Responsibilities

• Respond to multi-channel customer inquiries in a timely, accurate manner.
• Analyze customer issues and provide resolutions aligned with company policies.

Job description

American-Fidelity-Assurance-Company is seeking a customer service professional to address multi-channel inquiries with accuracy and empathy, ensuring timely responses that satisfy customers and help retain business.

You will evaluate moderately complex factors across AFA products, tailor explanations for clear understanding, and provide resolutions consistent with company policies, insurance guidelines, and IRS rules.