Omni-Channel Customer Advocate

American Fidelity Assurance Company; Oklahoma; Remote; USD 22,000 - 34,000; Full time

Job summary

American Fidelity Assurance Company seeks a customer-focused representative to handle multi-channel inquiries, evaluate factors across AFC products and advise customers clearly. You will aim to satisfy needs, retain business, and build loyalty in a fast-paced environment.

The role emphasizes strong communication, problem-solving, and adherence to metrics, with flexibility to work overtime and adapt to changing processes while maintaining a positive, empathetic tone.

Qualifications

• Excellent verbal and written communication skills for clear customer interactions.
• Strong interpersonal abilities to build relationships and collaborate.
• Good organizational and time management skills to meet targets.
• Ability to analyze, problem-solve, and provide timely resolutions.
• Active listening, empathy, and adaptability in a fast-paced setting.

Responsibilities

• Respond to multi-channel customer inquiries promptly and accurately.
• Evaluate factors across AFC products to advise customers clearly.
• Maintain call quality, adherence to schedules, and productivity targets.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Decision quality

Active listening

Adaptability

Stress tolerance

Empathy

Team collaboration

Overtime flexibility

Spanish language (nice to have)

Tools

Microsoft Office

Job description

American Fidelity Assurance Company seeks a customer-focused representative to handle multi-channel inquiries, evaluate factors across AFC products and advise customers clearly. You will aim to satisfy needs, retain business, and build loyalty in a fast-paced environment.

The role emphasizes strong communication, problem-solving, and adherence to metrics, with flexibility to work overtime and adapt to changing processes while maintaining a positive, empathetic tone.