Bilingual Customer Experience Specialist

AFA American Fidelity Assurance Company; Oklahoma; Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

American Fidelity is a certified Great Place to Work for All. This role provides service to internal and external customers, resolving complex inquiries with accuracy and timely handling, while safeguarding customer data.

The position supports New Business goals by processing Medical Reimbursements and auditing data, and may require bilingual communication at times. Strong skills in communication, math, and analytical thinking are essential, along with experience in Windows-based software.

Qualifications

• Excellent customer service skills and written communication.
• Advanced keyboard and math skills for accurate processing.
• Strong analytical abilities and business writing capability.
• Good interpersonal and coordination skills in a high-volume setting.
• Proven bilingual communications may be required.

Responsabilités

• Provides moderate to complex service to internal and external customers.
• Resolves inquiries with attention to detail and timely handling.
• Works independently with minimal guidance and protects data securely.
• Supports New Business goals by processing Medical Reimbursements and auditing data.
• Researches and resolves discrepancies on incoming new business documents.

Connaissances

Customer Service

Advanced communication

Keyboard skills

Strong math skills

Analytical skills

Business writing

Interpersonal skills

Coordination & collaboration

Bilingual skills

IRS Code S125 knowledge

Retirement account knowledge

Windows-based software

Formation

High school diploma or GED

3 to 5 years of experience

Outils

Windows-based software

Description du poste

American Fidelity is a certified Great Place to Work for All. This role provides service to internal and external customers, resolving complex inquiries with accuracy and timely handling, while safeguarding customer data.

The position supports New Business goals by processing Medical Reimbursements and auditing data, and may require bilingual communication at times. Strong skills in communication, math, and analytical thinking are essential, along with experience in Windows-based software.