Multichannel Customer Advocate - Solutions & Experience

American Fidelity Corporation; Oklahoma; Remote; USD 36,000 - 48,000; Full time

Job summary

American Fidelity Corporation is seeking a detail-oriented customer communications specialist to address multi-channel inquiries with accuracy and empathy. You will analyze complex factors to simplify messaging and ensure customer understanding, while maintaining professional composure under pressure.

In a fast-paced environment, you will research and resolve complex inquiries, escalate when needed, and help sustain performance metrics such as response times, schedule adherence, and customer

Qualifications

• Excellent verbal and written communication with clear enunciation.
• Interpersonal skills to build relationships with peers and leaders.
• Strong organizational and time management abilities.

Responsibilities

• Address and respond to multi-channel and omni-channel customer communications promptly to satisfy needs and foster loyalty.
• Provide consult support for complex inquiries, researching and resolving issues with leadership informed of recurring problems.
• Maintain adherence to team metrics and schedules while delivering a positive, collaborative tone.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Decision quality

MS Office

Problem solving

Active listening

Adaptability

Spanish language (optional)

Tools

Windows PC

CRM basics

Job description

American Fidelity Corporation is seeking a detail-oriented customer communications specialist to address multi-channel inquiries with accuracy and empathy. You will analyze complex factors to simplify messaging and ensure customer understanding, while maintaining professional composure under pressure.

In a fast-paced environment, you will research and resolve complex inquiries, escalate when needed, and help sustain performance metrics such as response times, schedule adherence, and customer