Life Insurance Customer Care Specialist

AFA American Fidelity Assurance Company; Oklahoma; Presencial; USD 35.000 - 55.000; Jornada completa

Descripción de la vacante

American Fidelity is seeking a customer service-oriented specialist to review, process and respond to a broad range of life insurance inquiries. You will document interactions precisely, support policyholders and internal teams, and contribute to LEAN initiatives.

The role requires strong communication, detail orientation and the ability to work in a fast-paced environment. Applicants should have a high school diploma or GED and comfort with Windows-based software.

Formación

• Excellent customer service and listening skills.
• Strong written and verbal communication abilities.
• Able to handle high-volume inquiries with accuracy.

Responsabilidades

• Review, process and respond to inquiries across multiple channels.
• Document inquiries and actions accurately in systems.
• Serve as a resource to teammates and participate in LEAN or special projects.

Conocimientos

Customer service

Communication skills

Keyboard skills

Analytical thinking

Business writing

Interpersonal skills

Multitasking

Leadership ability

Educación

High school diploma or GED

Herramientas

Windows-based software

Descripción del empleo

American Fidelity is seeking a customer service-oriented specialist to review, process and respond to a broad range of life insurance inquiries. You will document interactions precisely, support policyholders and internal teams, and contribute to LEAN initiatives.

The role requires strong communication, detail orientation and the ability to work in a fast-paced environment. Applicants should have a high school diploma or GED and comfort with Windows-based software.