Multi-Channel Customer Service Representative

Alta Resources; Neenah, Northern (WI, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

On-the-job paid training

Product discounts

Incentives & freebies

401(k) and insurance

Education assistance

Job summary

Alta Resources in Neenah, WI is seeking a Multi-Channel Customer Service Representative to deliver exceptional service across phone, email, chat and social media. You will handle inquiries, resolve issues, and provide product information with a consultative approach.

The role offers paid training, opportunities to grow with the team, and benefits for full-time staff, including PTO, insurance, and a 401(k). Strong communication and a customer-centric mindset are essential.

Qualifications

• Experience in customer-facing roles preferred.
• Strong verbal and written communication skills.
• Ability to multitask across channels (phone, email, chat, social).
• Empathy, problem solving and a positive attitude.

Responsibilities

• Address customer needs via social media, chat, email or phone.
• Facilitate issue resolution and provide product information.
• Assist in data entry, surveys and order validation.
• Build relationships with clients and customers to foster retention.

Skills

Customer service

Communication

Social media

Data entry

Job description

Multi-Channel Customer Service Representative

Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America

Job Description

Posted Wednesday, August 19, 2026 at 4:00 AM

Alta Resources is Hiring!

Alta Resources is looking for Multi-Channel Customer Service Representatives.

The Multi-Channel Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media. Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty.

Duties & Qualities

• Use social media, chat, email and/or phone (voice) to address the needs of our client’s customers
• Help facilitate, analyze & resolve customer issues
• Provide product support, solutions & additional product information
• Strong desire and passion to help and serve others
• High level of confidence, enthusiasm and a positive attitude
• Ability to build relationships with clients, customers and co-workers

Working at Alta Resources

• Work with people & customers that are passionate about the same things you are
• Expand your writing & communication skills
• On-the-job paid training
• Product discounts, incentives and other freebies

Additional Job Information

• Full- & part-time hours available, including evenings & weekends
• Full benefits (full-time employees), include PTO, holiday pay, insurance, 401(k) and education assistance

Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America