Team Lead, Client Operations & Growth

Alta Resources, Inc.; Neenah (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

Alta Resources, Inc. is seeking a Team Leader in Neenah, WI to drive performance across a customer service team. You will guide daily operations, supervise 15–25 agents, and ensure service levels and sales targets align with client expectations.

The role requires strong leadership, coaching, and communication skills, plus experience in a contact center or similar environment. Travel is limited; a focus on coaching and process improvements will be essential.

Qualifications

• Requires ability to lead and train personnel in a high performing team.
• Experience managing contact center or service operations.
• Strong communication and interpersonal skills required.

Responsibilities

• Oversees day-to-day activities of 15–25 team members in a service environment.
• Coaches staff to meet metrics and client expectations.
• Manages schedules, training, escalations, and performance reviews.
• Drives sales, customer satisfaction, and quality in alignment with client and Alta policies.
• Maintains scorecards and analyzes performance data.

Skills

Team leadership

Coaching

Performance management

Customer service

Data analysis

Education

High school diploma or GED

Business-related Bachelor's (preferred)

Tools

Microsoft Suite

Salesforce

PeopleSoft

SharePoint

Job description

Alta Resources, Inc. is seeking a Team Leader in Neenah, WI to drive performance across a customer service team. You will guide daily operations, supervise 15–25 agents, and ensure service levels and sales targets align with client expectations.

The role requires strong leadership, coaching, and communication skills, plus experience in a contact center or similar environment. Travel is limited; a focus on coaching and process improvements will be essential.