Multi-Campus Desktop Support Technician (Travel Required)

Tennessee Board of Regents (TBR); Lawrenceburg (TN); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Vacation & Sick Leave

14 Holidays

Medical/Dental/Vision/Life

Retirement plans

401K/403B Deferred Compensation Plans

Educational benefits

Job summary

Columbia State Community College is seeking a Desktop Support Technician to provide hands-on support for Windows desktops, laptops, printers, and associated software across campus locations. The role requires travel to multiple campuses from the Lawrenceburg, TN site, with a focus on timely issue resolution and user satisfaction.

The ideal candidate has an Associates degree with 2 years of desktop support experience and relevant certifications (e.g., CompTIA A+, Microsoft Fundamentals).

Qualifications

• Associates degree in related field and 2 years desktop support or related experience, and industry certifications such as CompTIA A+ and Microsoft Fundamentals.
• Or a Bachelor's degree with relevant industry-accepted certifications such as CompTIA A+ and Microsoft Fundamentals.

Responsibilities

• Provide desktop support for Windows-based systems, including troubleshooting hardware, software, and network issues.
• Travel to various campus locations to resolve issues, set up hardware, and perform routine maintenance.
• Diagnose and repair desktop, laptop, printer, and peripheral hardware; manage inventory and vendor coordination.
• Document issues, resolutions, and changes in ticketing or service desk systems; communicate clearly with users.
• Collaborate with senior IT staff to escalate complex issues and assist with upgrades or migrations.

Skills

Windows troubles

Printer hardware

Active Directory

Customer service

Travel readiness

Education

Associate's degree in related field

Bachelor's degree

Tools

Active Directory

Office 365

Windows OS

Job description

Columbia State Community College is seeking a Desktop Support Technician to provide hands-on support for Windows desktops, laptops, printers, and associated software across campus locations. The role requires travel to multiple campuses from the Lawrenceburg, TN site, with a focus on timely issue resolution and user satisfaction.

The ideal candidate has an Associates degree with 2 years of desktop support experience and relevant certifications (e.g., CompTIA A+, Microsoft Fundamentals).