Desktop Support Technician

Columbia State Community College; Columbia (TN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Vacation and Sick Leave

14 paid holidays

Medical, dental, vision and life

Retirement plans

401K/403B Deferred Compensation

Job summary

Columbia State Community College is seeking a Desktop Support Technician to provide hands-on support across campus devices, including desktops, laptops, and printers. You will troubleshoot Windows issues, manage Office 365 apps, and collaborate with IT staff on improvements.

Travel is required to multiple campuses, with up to 60% travel, and the role emphasizes customer service, clear communication, and reliable support for students and staff on a fast-paced college network.

Qualifications

• Associates degree or Bachelor’s degree in a related field.
• 2 years desktop support, helpdesk or related experience.
• Certifications such as CompTIA A+ and Microsoft Fundamentals are preferred.

Responsibilities

• Provide desktop support for Windows-based systems, troubleshooting hardware, software, and network issues.
• Maintain Office 365 applications and other business-critical software.
• Assist in configuring and managing user accounts in Active Directory.
• Diagnose and resolve issues using a service desk system.
• Travel to multiple campus locations to resolve technical issues and perform routine maintenance.
• Document issues, resolutions and changes in the ticketing system.
• Collaborate with senior IT staff on system upgrades or migrations.
• Train users on basic software and system operations.

Skills

Windows OS

Hardware troubleshooting

Active Directory

Office 365

Troubleshooting

Service desk

Education

Associates degree in related field

Bachelor's degree in related field

Tools

CompTIA A+

Microsoft Fundamentals

Job description

Columbia State is recruiting a motivated Desktop Support Technician with strong Windows and hardware skills to join our desktop support team.

This position requires a proactive, self-motivated individual who can support a varied set of technology devices including pc's (desktop and laptop), printers, and software installations, and is comfortable traveling to various locations to provide hands-on technical assistance.

This in-person position is based at the Columbia, TN Campus. However the incumbent will be expected to travel to other campuses frequently.

Job Purpose

This position will provide technical support for all personal computers on every campus including repair of hardware, software and printers and user support and assistance.

Essential Functions

• Technical Support
  • Provide desktop support for Window-based systems, including troubleshooting hardware, software, and network issues.
  • Maintain Microsoft Office 365 applications, operating systems, and other business-critical software.
  • Assist in setting up and maintaining user accounts, permissions, and profiles in Active Directory.
  • Diagnose and resolve support issues using a service desk system.
• Multi-campus Support
  • Travel to various campus locations to resolve technical issues, set up hardware, and perform routine maintenance.
  • Ensure timely resolution of issues to minimize downtime and maintain business continuity.
• Hardware and Software Management
  • Diagnose and repair desktop, laptop, printer, and peripheral hardware.
  • Collaborate with vendor/suppliers to ensure adequate hardware/software inventory within timely replacement cycles.
• Documentation and Communication
  • Document issues, resolutions, and changes in ticketing or service desk systems.
  • Communicate technical information effectively to non-technical users.
• Collaboration
  • Work closely with senior IT staff to elevate complex issues and participate in system upgrades or migrations.
  • Assist with training users on basic software and system operations as needed.

Education, Training And Experience Required

Associates degree in related field; 2 years desktop support, helpdesk or related experience; relevant industry-accepted certifications such as CompTIA A+, Microsoft Certified Fundamentals.

OR

Bachelors degree and relevant industry-accepted certifications such as CompTIA A+, Microsoft Certified Fundamentals.

Knowledge, Skills, Abilities And Work Characteristics

• Strong problem-solving and analytical abilities.
• Excellent verbal and written communications skills.
• Ability to work independently or in a team setting.

Additional Requirements Of The Position

• Valid driver's license, clear driving record and reliable transportation for travel to different locations.
• Willingness to travel up to 60% of the time to support 5 campus locations.

Hiring Salary Range

$52,300 - $62,760

This in-person position is based at the Columbia, TN Campus. However the incumbent will be expected to travel to other campuses frequently.

Special Note To Applicants

Salary offers are determined based on documented education and relevant full-time experience. Applicants are responsible for ensuring all qualifying credentials and experience are clearly reflected on their resume for consideration.

About Columbia State Community College

As Tennessee’s first community college (established in 1966), Columbia State is committed to increasing access and enhancing diversity at all five of our campuses. Columbia State is a member of the Tennessee Board of Regents. Columbia State is known for excellence both inside and outside the classroom.

Columbia State offers a comprehensive benefits package, including but not limited to the following

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents.

Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, disability, age, status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies:

Executive Director of Human Resources

[e-mail]

1665 Hampshire Pike, Columbia, TN 38401

931-540-2501