Desktop Support Technician
Tennessee Board of Regents (TBR)
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Benefits offered by this job
Job summary
Columbia State Community College is seeking a Desktop Support Technician to provide hands-on support for Windows desktops, laptops, printers, and associated software across campus locations. The role requires travel to multiple campuses from the Lawrenceburg, TN site, with a focus on timely issue resolution and user satisfaction.
The ideal candidate has an Associates degree with 2 years of desktop support experience and relevant certifications (e.g., CompTIA A+, Microsoft Fundamentals).
Qualifications
- Associates degree in related field and 2 years desktop support or related experience, and industry certifications such as CompTIA A+ and Microsoft Fundamentals.
- Or a Bachelor's degree with relevant industry-accepted certifications such as CompTIA A+ and Microsoft Fundamentals.
Responsibilities
- Provide desktop support for Windows-based systems, including troubleshooting hardware, software, and network issues.
- Travel to various campus locations to resolve issues, set up hardware, and perform routine maintenance.
- Diagnose and repair desktop, laptop, printer, and peripheral hardware; manage inventory and vendor coordination.
- Document issues, resolutions, and changes in ticketing or service desk systems; communicate clearly with users.
- Collaborate with senior IT staff to escalate complex issues and assist with upgrades or migrations.
Skills
Education
Tools
Job description
Columbia State is recruiting a motivated Desktop Support Technician with strong Windows and hardware skills to join our desktop support team.
This position requires a proactive, self-motivated individual who can support a varied set of technology devices including pc’s (desktop and laptop), printers, and software installations, and is comfortable traveling to various locations to provide hands-on technical assistance.
This in-person position is based at the Lawrenceburg, TN Campus. However the incumbent will be expected to travel to other campuses frequently.
This position will provide technical support for all personal computers on every campus including repair of hardware, software and printers and user support and assistance.
- Technical Support
- Provide desktop support for Window-based systems, including troubleshooting hardware, software, and network issues.
- Maintain Microsoft Office 365 applications, operating systems, and other business-critical software.
- Assist in setting up and maintaining user accounts, permissions, and profiles in Active Directory.
- Diagnose and resolve support issues using a service desk system.
- Multi-campus Support
- Travel to various campus locations to resolve technical issues, set up hardware, and perform routine maintenance.
- Ensure timely resolution of issues to minimize downtime and maintain business continuity.
- Hardware and Software Management
- Diagnose and repair desktop, laptop, printer, and peripheral hardware
- Collaborate with vendor/suppliers to ensure adequate hardware/software inventory within timely replacement cycles
- Documentation and Communication
- Document issues, resolutions, and changes in ticketing or service desk systems
- Communicate technical information effectively to non-technical users
- Collaboration
- Work closely with senior IT staff to escal... complex issues and participate in system upgrades or migrations
- Assist with training users on basic software and system operations as needed
Associates degree in related field, AND 2 years desktop support, helpdesk or related experience, AND relevant industry-accepted certifications such as CompTIA A+, Microsoft Certified Fundamentals
OR
Bachelors degree AND relevant industry-accepted certifications such as CompTIA A+, Microsoft Certified Fundamentals
- Strong problem-solving and analytical abilities
- Excellent verbal and written communications skills
- Ability to work independently or in a team setting
- Valid driver’s license, clear driving record and reliable transportation for travel to different locations
- Willingness to travel up to 60% of the time to support 5 campus locations
Hiring Salary Range: $52,300 - $62,760
This in-person position is based at the Lawrenceburg, TN Campus. However the incumbent will be expected to travel to other campuses frequently.
As Tennessee’s first community college (established in 1966), Columbia State is committed to increasing access and enhancing diversity at all five of our campuses. Columbia State is a member of the Tennessee Board of Regents. Columbia State is known for excellence both inside and outside the classroom.
- Vacation and Sick Leave
- 14 paid holidays
- Medical, dental, vision and life insurance
- Retirement plans
- Optional 401K and 403B Deferred Compensation Plans
- Educational benefits for the employee and their spouse and dependents
Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, disability, age, status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.
The following person has been designated to handle inquiries regarding nondiscrimination policies:
Executive Director of Human Resources
humanresources@columbiastate.edu
1665 Hampshire Pike, Columbia, TN 38401
931-540-2501
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