Campus IT: Desktop Support & A/V Technician

The Chronicle Of Higher Education, Inc.; Columbia Township (MO); On-site; USD 41,527 - 45,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is looking for a Desktop Support Specialist at Columbia College, MO. This role supports the technology needs of faculty, staff, and students through direct technical assistance and proactive problem resolution.

The ideal candidate will have a strong background in customer service, experience in desktop support, and proficiency with Microsoft tools. This full-time position requires commitment to enhancing the academic and operational experiences through effective technology management.

Qualifications

• Advanced customer service skills to manage difficult situations.
• Ability to work independently or as part of a team.
• Fluent in English, both written and spoken.

Responsibilities

• Provide technical support for desktops, laptops, and peripherals.
• Manage software installation and updates.
• Support audiovisual technologies in campus settings.

Skills

Customer service skills

Proficiency in Microsoft Office

Technical troubleshooting

Active listening

Communication skills

Education

Associate’s degree or high school diploma with relevant experience

Tools

Microsoft operating systems

Apple OS and iOS

Job description

The Chronicle Of Higher Education, Inc. is looking for a Desktop Support Specialist at Columbia College, MO. This role supports the technology needs of faculty, staff, and students through direct technical assistance and proactive problem resolution.

The ideal candidate will have a strong background in customer service, experience in desktop support, and proficiency with Microsoft tools. This full-time position requires commitment to enhancing the academic and operational experiences through effective technology management.