Multi-Brand Onboarding & Training Lead

Brothers Lawn Squad LLC; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Authority Brands is seeking a Lead Onboarding Coordinator to manage training coordination and new-owner onboarding across its portfolio. Based in Atlanta, GA, the role oversees the shared training calendar, classroom scheduling, resources, and owner readiness from signing through on-site attendance.

You will coordinate travel and lodging for attendees and facilitators, schedule certified facilitators, and ensure pre-work is completed before seats are assigned. Minimal travel is required.

Qualifications

• 4+ years coordinating training, events, or programs for multiple groups.
• Experience building annual schedules that match people, rooms, and equipment across many programs.
• Experience supervising or leading others.
• Clear written communication with external customers.
• Strong skills with Microsoft 365 and scheduling or LMS tools.
• Franchise onboarding experience preferred.
• Experience running operations at a corporate training center preferred.
• Travel and lodging management experience preferred.

Responsibilities

• Build and maintain the annual shared training calendar across the portfolio: scheduling every cohort's dates.
• Match classrooms and lab spaces to each class and protect the weeks reserved for company town halls.
• Match certified facilitators to each class from the Director of Training's qualification matrix, with a named backup.
• Balance facilitator teaching loads across the year, and flag conflicts or overloads to the Director of Training.
• Resource each class: materials, kits, equipment and vendor partner sessions.
• Enroll new owners into cohorts from the franchise development handoff.
• Confirm pre-work is complete before a seat is confirmed, and follow up with owners who are behind.
• Send franchisees their travel and logistics communications: dates, location, lodging, what to bring and pre-work reminders.
• Coordinate travel and lodging for attendees and facilitators within policy.
• Work with brand launch teams and franchise business consultants on each owner's timing.
• Report on seats, fill, readiness and facilitator load by brand.
• Supervise the Onboarding Coordinator.

Skills

People leadership

Scheduling

Communication

Training coordination

Franchise onboarding experience

Tools

Microsoft 365

LMS tools

Resource scheduling software

Job description

Authority Brands is seeking a Lead Onboarding Coordinator to manage training coordination and new-owner onboarding across its portfolio. Based in Atlanta, GA, the role oversees the shared training calendar, classroom scheduling, resources, and owner readiness from signing through on-site attendance.

You will coordinate travel and lodging for attendees and facilitators, schedule certified facilitators, and ensure pre-work is completed before seats are assigned. Minimal travel is required.