Director of Franchise Training & Facilitator Certification

Brothers Lawn Squad LLC; Atlanta (GA); Sur place; USD 120 000 - 170 000; Plein temps

Résumé du poste

Authority Brands is seeking a Director of Training based in Atlanta to lead new-owner training across its portfolio. The role owns facilitator standards and certification programs, supervises Core and Brand Facilitators, and ensures cohorts are taught by qualified professionals with travel up to 20%.

You will partner with operations and instructional designers to continuously improve curriculum and deliver high-quality onboarding for franchise owners across brands.

Qualifications

• 8+ years of experience in training delivery, including 4+ years leading trainers or facilitators.
• Experience building and operating a trainer certification or train-the-trainer program.
• Demonstrated experience observing facilitators against established standards and coaching them to improve performance.
• Strong facilitation skills with adult learners, ideally business owners or managers.
• Ability to lead across multiple brands and partner effectively with business leaders, operations teams, instructional designers, and external training partners.

Responsabilités

• Build and manage the facilitator certification program across all brands, including observation standards, teach-backs, assessments, and recertification.
• Certify facilitators on each curriculum they teach and maintain a current qualification matrix by facilitator and curriculum.
• Lead the team of Core and Brand Facilitators; set goals, coach performance, and evaluate results.
• Set the qualification matrix and facilitator load ranges used by the Lead Onboarding Coordinator, maintain a named backup for every brand, and approve exceptions.
• Observe live delivery on a regular schedule and provide documented feedback.
• Own delivery quality, including learner evaluations, assessment results, and corrective action.
• Share delivery findings with the Digital Learning Manager and instructional designers to support continuous curriculum improvement.
• Hold vendor training partners to the same delivery standards for the segments they teach.
• Partner with operations leaders to ensure each brand’s standards and operating nuances are reflected in training delivery.
• Facilitate training as needed to provide cohort coverage.

Connaissances

Facilitation

Coaching

Adult learning

Cross-brand collaboration

Leadership

Formation

Bachelor's degree

Description du poste

Authority Brands is seeking a Director of Training based in Atlanta to lead new-owner training across its portfolio. The role owns facilitator standards and certification programs, supervises Core and Brand Facilitators, and ensures cohorts are taught by qualified professionals with travel up to 20%.

You will partner with operations and instructional designers to continuously improve curriculum and deliver high-quality onboarding for franchise owners across brands.