Senior MuleSoft CSM: Drive Enterprise API Adoption & Value

100 Salesforce, Inc.; Austin (TX); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office‑flexible schedule

Job summary

Salesforce is seeking a customer‑obsessed MuleSoft senior practitioner to serve as the strategic partner for our most complex enterprise customers. You will ensure adoption, optimization of API-led connectivity, and long‑term value realization across the platform.

In this role, you will manage executive relationships, drive platform adoption, identify new use cases, and work with Sales to expand the contract. Office-flexible with in‑office days required.

Qualifications

• Work experience in Customer Success, Enterprise Sales, Professional Services, Technology Consulting, or SaaS platform implementation with demonstrated expertise in integration technologies.
• Proven success managing large, complex enterprise accounts with multiple stakeholders and business units.
• Established ability to develop relationships with senior executives (Director/VP level) and influence technical strategy.
• Deeper technical knowledge of integration architectures, API design patterns, and platform best practices.
• Demonstrated history of driving incremental Annual Contract Value (iACV) through expansion sales.
• Integration Platform Experience: Experience with MuleSoft and/or relevant iPaaS platforms with understanding of API-led connectivity, system integration patterns, and enterprise architecture principles.
• Adoption and Expansion Mindset: Proven track record of driving platform adoption, managing complex enterprise accounts, and identifying expansion opportunities within existing customer relationships.
• Strategic Problem Solving: A strategic, customer centric approach to problem solving focused on driving business value and outcomes, not just resolving technical issues.
• Communication: Exceptional communication and presentation skills with proven ability to translate technical concepts into business terms and partner with senior client executives from IT teams to C-level.

Responsibilities

• Orchestrate the Relationship: Serve as the strategic partner for the customer, collaborating during the implementation phase to ensure seamless transition to adoption and long term value realization of integration and API initiatives.
• Drive Adoption and Consumption: Proactively manage and maintain the roadmap for platform adoption. Drive optimization of API usage, integration patterns, and automation aligned to the customer's digital transformation goals to ensure they're getting full value from their investment.
• Demonstrate ROI: Define, track, and demonstrate quantifiable business impact and ROI. Move the conversation from API calls to value (e.g., process automation gains, operational efficiency, faster time-to-market) to drive long‑term value realization.
• Executive Relationships: Represent Salesforce with expertise and credibility, partnering with and presenting to senior client executives (CIOs, CTOs, Enterprise Architects) and cross‑functional stakeholders.
• Identify New Use Cases: Proactively scout the customer's business to identify new integration opportunities and use cases that align with business objectives and drive additional platform adoption.
• Remove Barriers and Manage Risk: Act as the primary orchestrator to proactively identify and minimize risks, remove blockers for adoption, and anticipate obstacles before they impact customer success.
• Drive Expansion: Build the business case for expanding MuleSoft footprint across additional business units, use cases, and integration patterns. Partner with the Sales team to secure renewals and drive expansion of the contract.
• Voice of the Customer: Partner cross‑functionally with Product, Engineering, and Services to represent customer feedback and critical issues with a focus on outcomes, not just escalation.
• Partner with Customer Architects: Ensure the integration architecture and API strategy is optimized to support increased connectivity, reusability, and scalability, preventing technical debt from throttling expansion.
• Champion Center for Enablement: Act as a trusted advisor. Build and nurture a Center for Enablement (C4E) within the customer organization to drive bottom‑up adoption, governance best practices, and peer‑to‑peer advocacy of API‑led connectivity.
• Commercial Strategy and Lead Generation: Act as the primary engine for growth. You are responsible for identifying signals that indicate a customer is ready for contract upsell and partnering with Sales to build the business case for increased investment.

Skills

Customer Success

Enterprise Accounts

Executive Relationships

Integration Architecture

API-led Connectivity

Expansion Sales

Strategic Problem Solving

Communication

Project Management

Agility

IPaaS

Tools

MuleSoft

IPaaS

Job description

Salesforce is seeking a customer‑obsessed MuleSoft senior practitioner to serve as the strategic partner for our most complex enterprise customers. You will ensure adoption, optimization of API-led connectivity, and long‑term value realization across the platform.

In this role, you will manage executive relationships, drive platform adoption, identify new use cases, and work with Sales to expand the contract. Office-flexible with in‑office days required.