MTM Operations & Scheduling Coordinator

Fairview Health Services; Shoreview (MN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision plan

Life insurance

Disability insurance

PTO & Sick Time

Tuition reimbursement

Retirement plan

Earned wage access

Job summary

Fairview Health Services in Minnesota seeks an MTM Administrative Coordinator to provide day-to-day support for the Medication Therapy Management department. You will manage office tasks, patient recruitment and scheduling, and revenue cycle activities to help the program meet its goals.

You will serve as the primary contact for MTM practitioners, patients, and other healthcare professionals, handle referrals, verify benefits in Epic, and support billing and audits as needed.

Qualifications

• Associate of Arts and/or equivalent experience.
• 1 year computer proficiency in Microsoft Office and one year direct customer service support experience.
• 1 year experience in a pharmacy or clinic setting.

Responsibilities

• Provide superior customer service to all internal and external customers.
• Receive, triage, and manage patient referrals via phone, fax, and email and communicate status to providers.
• Outreach and patient recruitment to achieve engagement goals; complete scheduling in Epic; report completion rate data.
• Provide daily support to MTM practitioners and management; template schedules and handle time off requests in Epic.
• Verify MTM benefits using MN-Its and other tools; document in Epic.
• Conduct accurate billing of MTM claims in Epic and perform charge reviews to minimize write-offs.
• Assist with revenue cycle and workqueue activities.
• Manage client audit requests and prepare required documentation.
• Provide training to new coordinators and delegate work to meet department goals.

Skills

Customer service

Microsoft Office

Pharmacy experience

Education

Associate of Arts

Bachelor’s degree in Business or Healthcare

Tools

Epic

Excel

Job description

Fairview Health Services in Minnesota seeks an MTM Administrative Coordinator to provide day-to-day support for the Medication Therapy Management department. You will manage office tasks, patient recruitment and scheduling, and revenue cycle activities to help the program meet its goals.

You will serve as the primary contact for MTM practitioners, patients, and other healthcare professionals, handle referrals, verify benefits in Epic, and support billing and audits as needed.