Business Coordinator - MTM

Fairview Health Services; Shoreview (MN); Presencial; USD 50.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision plan

Life insurance

Disability insurance

PTO & Sick Time

Tuition reimbursement

Retirement plan

Earned wage access

Descripción de la vacante

Fairview Health Services in Minnesota seeks an MTM Administrative Coordinator to provide day-to-day support for the Medication Therapy Management department. You will manage office tasks, patient recruitment and scheduling, and revenue cycle activities to help the program meet its goals.

You will serve as the primary contact for MTM practitioners, patients, and other healthcare professionals, handle referrals, verify benefits in Epic, and support billing and audits as needed.

Formación

• Associate of Arts and/or equivalent experience.
• 1 year computer proficiency in Microsoft Office and one year direct customer service support experience.
• 1 year experience in a pharmacy or clinic setting.

Responsabilidades

• Provide superior customer service to all internal and external customers.
• Receive, triage, and manage patient referrals via phone, fax, and email and communicate status to providers.
• Outreach and patient recruitment to achieve engagement goals; complete scheduling in Epic; report completion rate data.
• Provide daily support to MTM practitioners and management; template schedules and handle time off requests in Epic.
• Verify MTM benefits using MN-Its and other tools; document in Epic.
• Conduct accurate billing of MTM claims in Epic and perform charge reviews to minimize write-offs.
• Assist with revenue cycle and workqueue activities.
• Manage client audit requests and prepare required documentation.
• Provide training to new coordinators and delegate work to meet department goals.

Conocimientos

Customer service

Microsoft Office

Pharmacy experience

Educación

Associate of Arts

Bachelor’s degree in Business or Healthcare

Herramientas

Epic

Excel

Descripción del empleo

Job Overview

Provide overall support for the Fairview Medication Therapy Management (MTM) Department. Responsible for day-to-day business functions of the program. Manage office support activities, patient recruitment and scheduling, and various revenue cycle management activities to accomplish overall department goals. Operate as primary point of contact for MTM practitioners, patients and other healthcare professionals.

Responsibilities

• Provide superior customer service to all internal and external customers.
• Receive, triage, and manage patient referrals received via phone, fax, and email in a timely manner. Effectively communicate status with referring provider, case manager, or payor as required.
• Provide necessary outreach and patient recruitment to achieve patient engagement goals as specified by payor contracts. Complete scheduling process in Epic. Collect and report on necessary completion rate data.
• Provide daily support to MTM practitioners and management in a timely manner. Complete schedule templating and time off requests in Epic, field billing and coverage related questions, and meet other day to day reporting and equipment/supply needs.
• Utilize provider portals, MN-Its, and other insurance verification tools to verify MTM benefits for patients. Notify provider and patient, as needed, prior to visit and effectively document in Epic.
• Conduct accurate billing of MTM claims in Epic. Perform charge review functions of MTM charges in Epic to ensure successful payment of claims and minimize write offs.
• Assist with various other revenue cycle and workqueue activities.
• Manage client audit requests and prepare required documentation.
• Provide effective training to new coordinators and delegate work as needed to accomplish department goals

Required Qualifications

• Associate of Arts and/or equivalent experience
• 1 year Computer proficiency in Microsoft Office suite and one year previous direct customer service (or related) support experience.
• 1 year experience in a pharmacy or clinic setting

Preferred Qualifications

• Bachelor of Arts in Business or Healthcare
• 1 year business line and/or project management experience
• Proficiency in Epic, Excel
• MTM processes knowledge

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status