MSP Tier 2 Help Desk Engineer | Flexible Shifts

ALLO Communications; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free internet

401(k) with matching

Health and wellness benefits

Earned Time Off (ETO)

Job summary

ALLO Communications is hiring a MSP Help Desk Technician to join our Managed Services team in the Kansas City area. You will provide Tier 2 technical support to multiple business clients, troubleshooting Windows OS, Microsoft 365, hardware, printers, and network issues in a fast-paced MSP setting.

The role supports a shift mix (5-day week or 4x10s), with opportunities to earn weekend shift differentials. Travel to client sites may be required within the Kansas City area.

Qualifications

• 2–5 years of experience in a help desk or IT support role, preferably in an MSP or multi-client environment.
• Hands-on experience supporting business users in a fast-paced, ticket-driven environment.
• Associate or bachelor’s degree in IT, CS, or related field, or equivalent experience.

Responsibilities

• Provide Tier 2 technical support for multiple business clients in an MSP setting.
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, hardware, printers, and peripherals.
• Perform basic network troubleshooting (DNS, DHCP, connectivity, VPN, Wi-Fi).
• Document resolutions and follow MSP best practices and security standards.

Skills

Troubleshooting

Customer service

Communication

Time management

Multi-client support

Education

Information Technology degree

Computer Science degree

Related field or equivalent

Tools

Windows 10/11

Windows Server basics

Microsoft 365

Printers & peripherals

Job description

ALLO Communications is hiring a MSP Help Desk Technician to join our Managed Services team in the Kansas City area. You will provide Tier 2 technical support to multiple business clients, troubleshooting Windows OS, Microsoft 365, hardware, printers, and network issues in a fast-paced MSP setting.

The role supports a shift mix (5-day week or 4x10s), with opportunities to earn weekend shift differentials. Travel to client sites may be required within the Kansas City area.