Tier 2 MSP IT Support Technician — Multi-Client Help Desk

ALLO Communications LLC; Mission (KS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Tuition assistance

Health, vision and dental benefits

Earned Time Off (ETO)

Job summary

ALLO Communications LLC is seeking a Help Desk Technician to join our Managed Services team. You will support multiple business clients, handling Tier 2 issues, and work in a fast-paced MSP environment.

Expect to work either a standard Monday–Friday shift or a 4x10 schedule with some weekend days; occasional travel to client sites may be required. Kansas City area residents preferred.

Qualifications

• 2-5 years in help desk/service desk or IT support, MSP or multi-client environment preferred.
• Hands-on support for business users in a fast-paced, ticket-driven setting.
• Industry certifications such as CompTIA A+/Network+ or Microsoft are a plus.

Responsibilities

• Provide Tier 2 technical support for multiple business clients in an MSP setting.
• Troubleshoot Windows, Microsoft 365, hardware, printers, and line-of-business apps.
• Perform basic network troubleshooting (DNS, DHCP, connectivity, VPN).
• Use remote management and remote desktop tools to diagnose and resolve issues.
• Triage, prioritize, and manage tickets per urgency, SLA, and scope.
• Escalate complex issues while staying engaged through resolution.
• Communicate professionally with clients via phone, email, and chat; provide status updates.
• Document resolutions and procedures to support knowledge sharing.
• Follow MSP best practices and security standards.

Skills

Windows 10/11

Microsoft 365

DNS/DHCP

VPN

Ticketing systems

Customer service

Education

Associate/Bachelor in IT or related field

Tools

Remote Desktop

RMM tools

Job description

ALLO Communications LLC is seeking a Help Desk Technician to join our Managed Services team. You will support multiple business clients, handling Tier 2 issues, and work in a fast-paced MSP environment.

Expect to work either a standard Monday–Friday shift or a 4x10 schedule with some weekend days; occasional travel to client sites may be required. Kansas City area residents preferred.