Tier 2 MSP Help Desk Technician - Multi-Client IT Support

ALLO Communications, LLC; Kansas City (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Free internet

401(k) match

Health & wellness

Medical, vision, dental

ETO program

Tuition assistance

Sponsorships

Job summary

ALLO Communications, LLC in Kansas City, MO is seeking a Help Desk Technician to join our Managed Services team. You will provide Tier 2 support for multiple business clients, troubleshoot Windows 10/11, Microsoft 365, and hardware, and manage tickets with professionalism.

The ideal candidate has 2–5 years of experience, a related degree or equivalent, and strong communication and documentation habits. This on-site role offers a steady pace, opportunities for growth, and a comprehensive benefits

Qualifications

• 2–5 years of experience in a help desk or IT support role, preferably in MSP or multi-client environment.
• Hands-on support for Windows 10/11, Microsoft 365, and hardware peripherals.
• Associate or bachelor’s degree in IT/CS or related field, or equivalent experience.
• Industry certifications such as CompTIA A+/Network+ or Microsoft are a plus.

Responsibilities

• Provide Tier 2 technical support for multiple business clients in MSP setting.
• Troubleshoot Windows, Microsoft 365, hardware, printers, and peripherals.
• Perform basic network troubleshooting (DNS, DHCP, VPN).
• Triage, prioritize, and manage tickets; escalate when needed.
• Document resolutions and communicate with clients via phone, email, and chat.

Skills

Troubleshooting

Customer service

Communication

Time management

Documentation

Adaptability

Teamwork

Organizational skills

Multi-client support

Education

Associate or Bachelor's degree in IT/CS or related field

Equivalent professional experience

Tools

Windows 10/11

Windows Server basics

Microsoft 365

Outlook

Teams

OneDrive

SharePoint fundamentals

Printers and peripherals

Remote management tools

Job description

ALLO Communications, LLC in Kansas City, MO is seeking a Help Desk Technician to join our Managed Services team. You will provide Tier 2 support for multiple business clients, troubleshoot Windows 10/11, Microsoft 365, and hardware, and manage tickets with professionalism.

The ideal candidate has 2–5 years of experience, a related degree or equivalent, and strong communication and documentation habits. This on-site role offers a steady pace, opportunities for growth, and a comprehensive benefits