MSP Technician (Level 1) – Helpdesk & Light Infra

Velocity IQ, LLC; Town of Florida (NY); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Short-Term Disability Insurance

Life Insurance

Paid time off

Paid Holidays

Bonus opportunities

Job summary

Velocity IQ, LLC is seeking a motivated Level 1 MSP Technician in New York to provide front-line helpdesk support and assist with light infrastructure tasks. Responsibilities include resolving technical issues, managing service tickets, and maintaining systems in a collaborative environment.

This full-time role offers a salary starting at $40,000, depending on experience, with comprehensive insurance benefits and opportunities for professional development.

Qualifications

• 1-2 years of experience in IT support or a similar role.
• Familiarity with helpdesk operations, including ticketing systems.
• Basic knowledge of networking concepts such as DNS, DHCP, and VLANs.
• Hands-on experience with cabling, door access, or camera system installations.

Responsibilities

• Provide Level 1 technical support to end-users, resolving technical issues.
• Manage service tickets in a timely and professional manner.
• Assist in configuring and maintaining user accounts in Microsoft 365.

Skills

Technical support

Troubleshooting

Customer service

Networking concepts

Helpdesk operations

Tools

Microsoft 365

Ticketing systems

Job description

Velocity IQ, LLC is seeking a motivated Level 1 MSP Technician in New York to provide front-line helpdesk support and assist with light infrastructure tasks. Responsibilities include resolving technical issues, managing service tickets, and maintaining systems in a collaborative environment.

This full-time role offers a salary starting at $40,000, depending on experience, with comprehensive insurance benefits and opportunities for professional development.