MSP Level 2 Technician

TeamLogic IT, Inc.; Oakland (CA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Job summary

TeamLogic IT, Inc. in Oakland is seeking an experienced Managed IT Services Level 2 Technician to provide exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate possesses strong technical skills and excellent customer service abilities, with responsibilities including troubleshooting complex IT issues and managing client networks.

The position offers a dynamic work environment, requiring both onsite and remote work, with a compensation range of $50,000.00 – $80,000.00 per year.

Qualifications

• Minimum 3–5 years in an MSP or similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Strong ability to diagnose and resolve complex technical issues.

Responsibilities

• Provide advanced technical support to clients.
• Manage and maintain client networks.
• Ensure client data is backed up regularly.

Skills

Technical support

Customer service

Troubleshooting

Networking protocols

Education

Degree in IT or related field

Relevant certifications (CompTIA A+, etc.)

Tools

Windows operating system

Mac operating system

Microsoft Office 365

VMware

NinjaRMM

Autotask PSA

Job description

Summary

We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently.

Benefits

• Free uniforms
• Paid time off

Responsibilities

• Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
• Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
• Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
• Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
• Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
• Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
• Create and maintain detailed documentation of client systems, configurations, and support activities.
• Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
• Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment.
• Provide on‑call support for critical issues, including after‑hours and weekend support as needed.

Knowledge, Skills, & Qualifications

• Minimum 3–5 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field preferred. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper‑V.
• Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA.
• In‑depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi‑Fi technologies.
• Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
• Strong ability to diagnose and resolve complex technical issues efficiently.
• Excellent verbal and written communication skills with a customer‑focused approach to delivering high‑quality service and building strong client relationships.
• Ability to manage multiple priorities in a fast‑paced environment while working both independently and as part of a team.

Preferred Additional Qualifications

• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.
• Knowledge of network and system monitoring tools (e.g., SolarWinds, Nanja, Auvik).
• Proficiency in using documentation tools and platforms (e.g., Ninja Documentation, IT Glue, SharePoint).
• Proficiency in using CRM tools (Keap, HubSpot, Autotask).

Work Environment

• Requires both onsite and remote work, depending on client needs.
• Occasional travel to client locations and possession of a valid driver's license required.
• Flexibility in working hours, including evenings, weekends, and after‑hours for emergencies or project deadlines.
• Fast‑paced and dynamic environment focusing on high‑quality IT support to SMB clients.
• Collaborative and supportive team culture.
• Do you have a valid driver's license and a clean driving record?

Company Overview

TeamLogic IT offers a dynamic and supportive work environment where your contributions are valued and professional growth is encouraged. Our team works on diverse and challenging projects, enhances technical skills, and makes a meaningful impact on client businesses. We are part of a local office network of technicians across North America, fostering collaboration and support.

Compensation

$50,000.00 – $80,000.00 per year