Level 1 MSP Technician

Velocity IQ, LLC; Town of Florida (NY); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Short-Term Disability Insurance

Life Insurance

Paid time off

Paid Holidays

Bonus opportunities

Job summary

Velocity IQ, LLC is seeking a motivated Level 1 MSP Technician in New York to provide front-line helpdesk support and assist with light infrastructure tasks. Responsibilities include resolving technical issues, managing service tickets, and maintaining systems in a collaborative environment.

This full-time role offers a salary starting at $40,000, depending on experience, with comprehensive insurance benefits and opportunities for professional development.

Qualifications

• 1-2 years of experience in IT support or a similar role.
• Familiarity with helpdesk operations, including ticketing systems.
• Basic knowledge of networking concepts such as DNS, DHCP, and VLANs.
• Hands-on experience with cabling, door access, or camera system installations.

Responsibilities

• Provide Level 1 technical support to end-users, resolving technical issues.
• Manage service tickets in a timely and professional manner.
• Assist in configuring and maintaining user accounts in Microsoft 365.

Skills

Technical support

Troubleshooting

Customer service

Networking concepts

Helpdesk operations

Tools

Microsoft 365

Ticketing systems

Job description

Job Description:

We are seeking a motivated Level 1 MSP Technician with a passion for technology, problem-solving, and customer service. This role involves providing front-line helpdesk support and hands‑on assistance with light infrastructure tasks, such as cabling, door access, and camera systems.

You will play a critical role in ensuring smooth day‑to‑day operations and collaborating with clients to troubleshoot and resolve technical issues.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Helpdesk Support:

• Provide Level 1 technical support to end‑users, resolving hardware, software, and network‑related issues.
• Respond to and manage service tickets in a timely and professional manner.
• Assist in configuring and maintaining user accounts, permissions, and devices in Microsoft 365 environments.
• Troubleshoot basic issues with desktop systems, printers, and network connectivity.

Light Infrastructure Tasks:

• Install and maintain cabling for networks, access control systems, and surveillance cameras.
• Set up and troubleshoot door access systems, ensuring proper configuration and integration.
• Assist in the deployment and maintenance of security cameras and related infrastructure.

Additional Responsibilities:

• Document all work performed in the company's ticketing and documentation system.
• Maintain compliance with company standards and best practices.
• Participate in on‑call support as needed.

Qualifications and Skills:

Required:

• 1-2 years of experience in IT support or a similar role.
• Familiarity with helpdesk operations, including ticketing systems.
• Basic knowledge of networking concepts such as DNS, DHCP, and VLANs.
• Hands‑on experience with cabling, door access, or camera system installations.
• Strong troubleshooting and problem‑solving abilities.
• Excellent customer service, written, and verbal communication skills.

Preferred:

• Basic knowledge of Microsoft 365 and Active Directory.
• Experience working in an MSP environment.

What We Offer:

• A competitive compensation package, including benefits and bonuses.
• Opportunities for career progression and professional development in a supportive environment.
• Access to cutting‑edge technology and tools, with the freedom to propose and implement innovative solutions.
• A dynamic and inclusive workplace culture that values diversity and fosters collaboration.

Working Conditions and Physical Requirements:

There are prolonged periods of sitting, standing, and working at a computer and on the phone with a headset. Must be able to lift 40 pounds comfortably.

Velocity IQ Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Velocity IQ management complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Schedule: 8-hour shift | Monday to Friday

Location: Seminole, FL

Pay: Salary $40,000 – Depending on Experience

Benefits: All insurance covered by the Employer

• Short‑Term Disability Insurance
• Life Insurance
• Paid time off
• Paid Holidays
• Bonus opportunities