MSP Technical Support

Pavion; Florida; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Pavion is hiring an MSP Tech Support to join our security business unit. The role delivers frontline technical assistance to clients by resolving Level I incidents and service requests, troubleshooting hardware, software, peripherals, and basic network connectivity.

You will handle user accounts, Office 365, and phone systems using remote tools and occasional on-site visits. We value a strong customer service mindset, attention to detail, and a commitment to continuous learning as essential for

Qualifications

• High School Diploma.
• 1 year of IT experience.
• Excellent verbal and written communication skills.
• An understanding of relevant technologies, solutions, troubleshooting, & support.
• Preferred qualifications include Autotask, Datto RMM, Auvik MSP experience.
• Strong Windows desktop knowledge; good organization and time management.

Responsibilities

• Build relationships with clients in a positive, meaningful way.
• Work with a team effectively and efficiently.
• Align with core values and adopt our systems and solutions.
• Professionalism of doing 'what right, is right' every time.
• Valid driver’s license, willing to travel.
• Adherence to Change Management, Problem Management, Asset Management, and Service Management.
• On-call rotation.
• Provide frontline technical assistance resolving Level I incidents; troubleshoot hardware, software, peripherals, and basic network issues.

Skills

Customer service

Communication

Teamwork

Attention to detail

On-call readiness

Education

High School Diploma

Tools

Windows Server

Exchange

SQL

Office 365

VoIP systems

Office Suite

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

MSP Technical Support

• Posted on November 4, 2026

Locations

Showing 1 location

• On-site
• Operations Support
• Full-Time
• Requisition #: MSPTE005192

Description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated MSP Tech Support to join our security business unit. TheMSPTechnical Support roledelivers frontline technicalassistanceto clients by resolving Level I support incidents and service requests. This role providestroubleshootinghardware, software, peripherals, and basic network connectivity issues while ensuring a positive and productive user experience. The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools—and occasional on-site visits. TheMSPTechnical Supportroleensures issues are resolved efficiently, documented thoroughly, and communicated clearly. A strong customer service mindset, attention to detail, and commitment to continuous learning are essential for success in this role.

Primary Responsibilities:

Non-Technical

• Building relationships with our clients in a positive meaningful way.
• Work with a team effectively and efficiently.
• Align with core values and adopt our systems and solutions.
• Professionalism of doing "what right, is right". all the time, every time.
• Valid driver’s license, willing to travel.
• Adherence to Change Management, Problem Management, Asset Management, and Service Management
• On-call rotation

Technical

• Understanding of technology relating to Microsoft's core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.
• Design Disaster Recovery strategies including server imaging and automated offsite backups.
• Knowledge of networking and VOIP systems
• Microsoft Office Suite/Desktop/Printer troubleshooting and issue resolutionli>
• Office 365 Administration
• Phone system administration
• Detailed documentation of customer’s systems
• Detailed documentation of time spent on service issues and projects
• Constant pursuit of technical improvement in all areas

Basic Qualifications:

• High School Diploma
• 1 year of IT experience

Excellent verbal and written communication skills

• An understanding of relevant technologies, solutions, troubleshooting, & support

Preferred Qualifications:

• Autotask, Datto RMM,Auvikor Managed Services (MSP) experience a major plus
• General Windows Desktop
• Strong Organization and Time Management Skills

The salary range for this position is $45,000–$55,000 annually . The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at [e-mail] . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.