MSP Systems Engineer: VMware, Azure & Backups

Helixstorm Inc; Temecula (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Helixstorm Inc. in Temecula, CA seeks a Systems Engineer to resolve alerts across client environments, including backup, VMware, and patch management. You will handle escalations from the help desk and participate in projects ranging from infrastructure refresh to migrations.

The role requires 3–5 years of hands-on Microsoft/VMware experience, Office 365/Azure knowledge, and strong customer-facing skills. Weekend/off-hours work may be needed to meet client needs.

Qualifications

• Bachelor’s Degree in Information Technology/Computer Science or equivalent.
• 3–5 years of hands-on experience administering either a Microsoft and/or VMware computing environment with recent support of Microsoft Office365 and/or Azure deployments.
• Experience with VMware, Enterprise Storage, Converged and Hyper-converged infrastructure, Linux-based networks, Networking and Firewalls.
• Current Microsoft Certified Systems Engineer and/or Equivalent Certifications.
• Excellent organizational skills; enthusiasm for multi-tasking, and a TEAM player.
• Strong interpersonal and communication skills; both verbally and in writing.
• Ability to work weekends and/or off-hours as necessary to meet Company's needs.

Responsibilities

• Resolve systems-generated alerts including monitoring of backup environments and VMware environments.
• Handle patch management and other projects for client systems infrastructure networks.
• Serve as escalation point for the help desk and take regular calls during high volume.
• Perform regular maintenance on Firewalls, Switches, Routers, and Servers (physical and virtual).
• Follow change control procedures and document changes.
• Manage and maintain customer backup environments and perform periodic reviews and restores.
• Setup and ongoing management of Helixstorm RMM tools in customer environments during onboarding.
• Coordinate with internal resources and third-party providers to resolve issues.
• Maintain system documentation and ensure it is relevant to current support requirements.
• Exercise sound judgement while troubleshooting and protect client data during processes.

Skills

Team player

Excellent communication

Customer care

Multi-tasking

Organizational skills

Education

Bachelor’s Degree in Information Technology/Computer Science or equivalent

Tools

VMware

Microsoft 365 Office365

Azure deployments

Linux-based networks

Networking

Firewalls

Hyper-converged infrastructure

Job description

Helixstorm Inc. in Temecula, CA seeks a Systems Engineer to resolve alerts across client environments, including backup, VMware, and patch management. You will handle escalations from the help desk and participate in projects ranging from infrastructure refresh to migrations.

The role requires 3–5 years of hands-on Microsoft/VMware experience, Office 365/Azure knowledge, and strong customer-facing skills. Weekend/off-hours work may be needed to meet client needs.