MSP Systems Engineer - Network & Server Troubleshooter

Novatech, Inc.; Alpharetta (GA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

401(k) plan with matching contribution

Generous Paid Time Off

Employee Recognition Programs

Job summary

A nationwide business technology provider is seeking a Systems Engineer to join their expanding team in Alpharetta, Georgia. The ideal candidate must have strong problem-solving skills and over 5 years of experience in technical roles, specifically within a Managed Service Provider environment. The role involves troubleshooting business applications, assisting clients’ IT staff, and mentoring peers. Novatech offers competitive compensation and a comprehensive benefits package including a 401(k) with company contribution.

Qualifications

• 5+ years working in a core technical area.
• 8+ years experience in IT department.
• Managed Service Provider experience.

Responsibilities

• Troubleshoots business applications and incidents.
• Determines incident root cause and recommends solutions.
• Mentors peers and shares best practices.

Skills

Customer service skills

Problem-solving abilities

Technical expertise

Analytical skills

Professional communication

Attention to detail

Tools

Microsoft RDS

Microsoft Windows Client

Microsoft Server

Dell technologies

VMware

Fortinet topologies

Job description

A nationwide business technology provider is seeking a Systems Engineer to join their expanding team in Alpharetta, Georgia. The ideal candidate must have strong problem-solving skills and over 5 years of experience in technical roles, specifically within a Managed Service Provider environment. The role involves troubleshooting business applications, assisting clients’ IT staff, and mentoring peers. Novatech offers competitive compensation and a comprehensive benefits package including a 401(k) with company contribution.