MSP Systems Engineer – Cloud & IT Ops

Impact Networking, LLC; Appleton (WI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Up to 20 days of PTO

401(k) & retirement plans

Comprehensive health plans

Ongoing training & development opportunities

Job summary

A national managed services provider is seeking a TOC Systems Engineer in Appleton, Wisconsin. This role involves providing world-class customer support and technical expertise in IT operations, primarily focusing on system infrastructure and desktop computing. The ideal candidate should have at least 3 years of experience, strong troubleshooting skills, and a robust understanding of various operating systems, including Windows Server and Active Directory. Competitive salary range is $80,000–$100,000 annually with generous benefits.

Qualifications

• Minimum of 3 years of industry experience in a production support role for an enterprise or managed service provider environment.
• Solid operational support experience, capable of technical troubleshooting.
• Ability to execute sound judgment and take initiative.

Responsibilities

• Provide world-class customer support and technical expertise for customer environments.
• Handle server, workstation, and application incidents, change orders, and service requests.
• Perform system configuration changes and root cause analyses.

Skills

Technical troubleshooting skills

Customer service focus

Strong communication skills

Time-management skills

Education

Bachelor’s degree in business management, Computer Science, or equivalent work experience

CompTIA Security+

Microsoft Certified: Windows Server Hybrid Administrator Associate

Tools

Windows Server

ESX/VMware

Active Directory

Microsoft Azure & AVD

Job description

A national managed services provider is seeking a TOC Systems Engineer in Appleton, Wisconsin. This role involves providing world-class customer support and technical expertise in IT operations, primarily focusing on system infrastructure and desktop computing. The ideal candidate should have at least 3 years of experience, strong troubleshooting skills, and a robust understanding of various operating systems, including Windows Server and Active Directory. Competitive salary range is $80,000–$100,000 annually with generous benefits.