MSP Network Engineer - Customer-Focused IT

Impact Networking, LLC; Appleton (WI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Up to 20 days of PTO

401(K) & retirement plans

Comprehensive Health, Disability, Life, Dental and Vision Plans

Job summary

A leading national managed services provider is seeking a TOC Network Engineer in Appleton, WI. You will provide world-class customer support and technical expertise for client environments, managing network issues effectively. Ideal candidates have a minimum of 3 years of experience in a production support role and solid troubleshooting skills in enterprise-level environments. Join us for a rewarding career focused on innovation and customer satisfaction.

Qualifications

• Minimum of 3 years of industry experience in a production support role.
• Working knowledge of routing protocols including BGP4, OSPF, and layer two switching concepts.
• Must have experience with event and incident management systems.

Responsibilities

• Provide world-class customer support and technical expertise.
• Manage network incidents through to service restoration.
• Review network requirements and engineering concerns.

Skills

Customer service skills

Technical troubleshooting skills

Strong communication skills

Time-management skills

Education

Cisco Certified Network Associate (CCNA)

Microsoft Certified: Azure Network Engineer Associate

CompTIA Network+

Bachelor’s degree in Computer Science or equivalent

Tools

N-Able RMM

HaloPSA Platform

Documentation management platforms

Job description

A leading national managed services provider is seeking a TOC Network Engineer in Appleton, WI. You will provide world-class customer support and technical expertise for client environments, managing network issues effectively. Ideal candidates have a minimum of 3 years of experience in a production support role and solid troubleshooting skills in enterprise-level environments. Join us for a rewarding career focused on innovation and customer satisfaction.