MSP IT Support Specialist (Level 3) – Escalation Expert

ONE2ONE Inc.; Town of Lancaster (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

401k

Job summary

ONE2ONE Inc. in the Town of Lancaster is looking for a dedicated IT professional to provide technical support and serve as an escalation point for complex issues. The ideal candidate should have 3-5+ years of experience in IT support or systems administration, especially within a managed service provider environment. Key responsibilities include monitoring and optimizing client networks, troubleshooting advanced issues, and collaborating with a strong team. Benefits include health, dental, PTO, and 401k.

Qualifications

• 3-5+ years in IT support or systems administration, preferably in an MSP environment.
• Core knowledge of networking fundamentals like DNS, DHCP, VLANs, and server infrastructure.
• Certifications like Network+, Security+, or similar are preferred.

Responsibilities

• Monitor, maintain, and optimize client networks, servers, and cloud environments.
• Act as a technical escalation point for the Service Team on complex issues.
• Support firewalls, VPNs, backups, and overall security posture.

Skills

Technical support

Systems administration

Networking fundamentals

Problem solving

Team collaboration

Tools

Windows environments

Active Directory

Job description

ONE2ONE Inc. in the Town of Lancaster is looking for a dedicated IT professional to provide technical support and serve as an escalation point for complex issues. The ideal candidate should have 3-5+ years of experience in IT support or systems administration, especially within a managed service provider environment. Key responsibilities include monitoring and optimizing client networks, troubleshooting advanced issues, and collaborating with a strong team. Benefits include health, dental, PTO, and 401k.