MSP Tier 2 Systems Engineer – Take Ownership & Escalations

Eddy; Greer (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision insurance

PTO after 60 days

Company device

Vehicle access

Fully stocked kitchen

Training & certifications support

Job summary

BrightFlow Technologies is seeking a Level 2 Systems Engineer with MSP experience to own escalated tickets, troubleshoot across Windows Server, M365, Entra ID, and networking, and mentor junior staff. You will manage multiple client environments with minimal supervision and contribute to knowledge sharing and documentation.

The role requires hands-on expertise, proactive problem solving, and a commitment to ongoing professional development within an expanding MSP.

Qualifications

• Minimum 3 years in an MSP role with a track record of resolving escalated tickets.
• Ability to troubleshoot across multiple client environments, not just one.
• Experience using a ticketing/PSA system.
• Ability to prioritize multiple clients and issues simultaneously.
• Strong documentation habits and clear communication with technical and non-technical users.

Responsibilities

• Own and resolve escalated Level 2 tickets across multiple client environments from first touch to final resolution.
• Handle assigned tickets promptly, keeping clients and internal teams updated.
• Troubleshoot complex issues across Windows Server, Windows endpoints, M365, Entra ID, networking, and backup systems.
• Perform root cause analysis to fix issues for good, not just close tickets.
• Mentor Level 1 technicians and help them escalate efficiently.
• Spot recurring problems and recommend fixes to prevent future tickets.
• Maintain thorough documentation in PSA and cloud-based IT docs/asset management platform.
• Manage workload and priorities across multiple clients with minimal oversight.

Skills

Windows Server

Windows 10/11

Microsoft 365

Entra ID/Azure AD

Active Directory

Group Policy

Networking

Backup & DR

Email Migrations

3CX

RMM Platforms

Fortinet

Intune

VMware/Hyper-V

Documentation

Tools

Exchange Online

SharePoint

Teams

Azure AD

Job description

BrightFlow Technologies is seeking a Level 2 Systems Engineer with MSP experience to own escalated tickets, troubleshoot across Windows Server, M365, Entra ID, and networking, and mentor junior staff. You will manage multiple client environments with minimal supervision and contribute to knowledge sharing and documentation.

The role requires hands-on expertise, proactive problem solving, and a commitment to ongoing professional development within an expanding MSP.