MSP Level 2 Technician

TeamLogic IT; Durham (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Comprehensive health, dental, and vision insurance

Retirement savings plan with company match

Paid time off and holidays

Professional development and certification reimbursement

Opportunities for career advancement

Job summary

TeamLogic IT in Durham, NC, seeks an experienced Managed IT Services Level 2 Technician to support small to medium-sized businesses. This pivotal role involves advanced tech support, troubleshooting, and solutions delivery.

The ideal candidate will have 3-5 years of IT support experience, relevant certifications, and a strong technical background in systems and networking. Competitive salary, comprehensive benefits including health insurance, retirement plan, and growth opportunities are offered.

Qualifications

• 3-5 years in an MSP or similar IT support role.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.
• Strong knowledge of Windows and Mac operating systems.

Responsibilities

• Provide advanced technical support to clients.
• Install, configure, and maintain hardware and software.
• Respond to and resolve escalated support tickets.

Skills

Technical support

Customer service

Troubleshooting

Networking protocols

Knowledge of Windows and Mac OS

Education

Degree in IT or Computer Science

Tools

CompTIA A+

Network+

Microsoft Certified Professional

RMM tools (e.g. NinjaRMM)

Ticketing systems (e.g. Autotask PSA)

Job description

Role Overview

We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses.

What You Will Do

Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software, and respond to and resolve escalated support tickets promptly.

Why It Might Be a Fit

The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently.

Requirements

• Minimum of 3-5 years in an MSP or similar IT support role
• Degree in IT, Computer Science, or related field
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional)
• Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper‑V
• Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk
• In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi‑Fi technologies
• Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity
• Strong ability to diagnose and resolve complex technical issues efficiently
• Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Professional development and certification reimbursement
• Opportunities for career advancement