MSP Support Technician II

Peyton Resource Group; Schertz (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Peyton Resource Group is seeking an MSP Support Technician II to deliver hands-on technical assistance to business clients across multiple environments. The role includes onsite and remote support, plus troubleshooting across Microsoft 365, Active Directory, Windows, networking, and VoIP systems.

You will manage tickets end-to-end, document work, and communicate professionally with customers. A minimum of four years of experience in technical support and strong Tier II skills are required.

Qualifications

• 4+ years of hands-on technical support experience.
• Strong Tier II troubleshooting abilities.
• Experience with networking and connectivity.
• Knowledge of structured cabling and low-voltage systems.
• Experience with TDM/IP phone systems is a plus.
• Excellent communication and documentation skills.

Responsibilities

• Provide Tier II support for managed services clients.
• Troubleshoot Microsoft 365, Active Directory/Entra ID, Windows, networking, VPNs.
• Perform onsite and remote troubleshooting.
• Manage tickets from troubleshooting to resolution.
• Communicate with customers professionally.
• Support server, cloud, and network-related tasks.

Skills

Tier II support

Networking basics

Structured cabling

Remote support

Phone systems (TDM/IP)

Low-voltage systems

Customer service

Documentation

Job description

The MSP Support Technician II provides hands-on technical support to business clients across multiple environments. This person should be comfortable troubleshooting independently and providing both onsite and remote support.

Core Responsibilities:

• Tier II technical support for managed services clients.
• Troubleshoot Microsoft 365, Active Directory/Entra ID, Windows environments, networking, routers, switches, firewalls, VPNs, VLANs, Wi‑Fi, and VoIP systems.
• Perform onsite and remote troubleshooting.
• Install, configure, maintain, and repair network and communications equipment.
• Support TDM and IP‑based phone systems.
• Perform low‑voltage troubleshooting and installation.
• Work with structured cabling and physical connectivity issues.
• Troubleshoot desktops, laptops, peripherals, and end‑user issues.
• Assist with server, cloud, Microsoft 365, and network‑related support.
• Manage tickets from troubleshooting through resolution and document work appropriately.
• Communicate directly with customers and provide professional client‑facing support.
• Support multiple customers and technical environments.

Requirements:

• 4+ years of relevant hands‑on technical support experience.
• Strong Tier II troubleshooting ability.
• Hands‑on networking and connectivity experience.
• Structured cabling experience.
• Experience with TDM/IP phone systems.
• Understanding of low‑voltage systems.
• Mid‑level networking knowledge.
• MSP, telecommunications, field service, or similar client‑facing technical experience preferred.
• Strong communication, documentation, and customer‑service skills.