MSP Program Operations Coordinator

The Stepping Stones Group, LLC; United States; On-site; USD 42,000 - 70,000; Full time

Job summary

The Stepping Stones Group, LLC is seeking a Program Coordinator for Managed Services (MSP) to provide transactional and administrative support for day-to-day MSP operations for K-12 district clients. You will handle data entry, submission processing, and routine tracking in the Vendor Management System to keep accounts accurate and on schedule.

This entry-to-mid-level role focuses on accuracy and timely execution; it supports the Program Manager and broader MSP team by keeping systems current

Qualifications

• High school diploma required; Associate's or Bachelor's degree in Business, Human Resources, or a related field preferred.
• 3+ years of experience in staffing, directly supporting MSP clients; experience within education or healthcare staffing strongly preferred
• Comfort learning and working within multiple operational systems and platforms
• Strong attention to detail and accuracy managing high volumes of data across multiple systems
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Clear, professional written and verbal communication skills

Responsibilities

• Process new placements, extensions, terminations, and general data changes within Trio accurately and on schedule
• Maintain candidate, supplier, and job order records, ensuring information stays current and error-free
• Monitor assignment end dates and send timely reminders to suppliers and district stakeholders regarding upcoming extensions or expirations
• Support routine data audits within Trio to catch and correct record discrepancies before they affect compliance or timecard approval
• Track incoming candidate submissions against open job orders and confirm timely supplier response
• Assist with scheduling interviews and coordinating logistics between suppliers, candidates, and district contacts
• Route submissions and required documentation to the appropriate internal or district reviewer
• Monitor timecards within Trio to confirm hours submitted by suppliers are complete and accurate before district review
• Communicate timecard rejections to suppliers and follow up to ensure timely correction and resubmission
• Follow up with suppliers to push forward pending timecard approvals in support of on-time invoicing
• Follow up with district approvers on timecards pending their review, escalating aged approvals to the Program Manager as needed
• Prepare routine status reports, trackers, and data pulls for the Program Manager and internal leadership
• Support onboarding logistics for new contractors, first-day coordination tasks
• Maintain organized, current records in shared program folders in line with established documentation standards

Skills

Attention to detail

Communication skills

Multi-system data handling

Education

Associate's or Bachelor's degree in Business or HR

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

The Stepping Stones Group, LLC is seeking a Program Coordinator for Managed Services (MSP) to provide transactional and administrative support for day-to-day MSP operations for K-12 district clients. You will handle data entry, submission processing, and routine tracking in the Vendor Management System to keep accounts accurate and on schedule.

This entry-to-mid-level role focuses on accuracy and timely execution; it supports the Program Manager and broader MSP team by keeping systems current