Hybrid MSP Program Coordinator - Onboarding & Ops

Acara Solutions, Inc.; Village of Williamsville (NY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Disability insurance

Life insurance

Vision insurance

401(k)

PTO (paid time off)

10 paid holidays

Hybrid work options

Job summary

Broadleaf Results is seeking a proactive Program Coordinator to drive recruitment success within MSP. You will support hiring efforts by managing talent acquisition processes and fostering relationships with suppliers, hiring managers and other client points of contact.

The Program Coordinator operates with a high degree of independence, applying program knowledge and sound judgment to coordinate across suppliers and the client - escalating to Program Managers for strategic or high‑risk

Qualifications

• Associate degree or equivalent experience; 2+ years in a fast-paced office setting.
• Proficiency in Microsoft Office Suite.
• Effective communication, customer service, and remote support communication skills.
• A resourceful team-player who can also work independently.

Responsibilities

• Coordinate the onboarding process for contingent workers, ensuring all requirements are completed accurately and on time.
• Serve as a point of contact for suppliers and hiring managers throughout the onboarding and background check process.
• Track candidate progress, communicate status updates, and provide guidance on timelines and next steps.
• Verify that workers meet all compliance requirements before their start date.
• Identify process gaps and surface recommendations for improvement to Program Managers.
• Respond to inbound inquiries from hiring managers and suppliers that require more than a templated response.
• Apply program knowledge and judgment to assess each situation and determine the appropriate path forward.
• Facilitate communication and coordination between multiple parties when needed, including suppliers, workers, and client contacts.
• Triage and manage inbound tickets and requests, resolving directly when within scope or routing appropriately.
• Escalate complex or high‑risk situations to Program Managers as needed.
• Coordinate worker-related matters throughout the assignment lifecycle, including performance concerns, attendance issues, and conduct documentation.
• Support the process for worker transitions, terminations, and replacements, ensuring clear communication between all parties.
• Assist with worker reassignments, coordinating all steps required to move a worker between roles, managers, or departments.
• Prepare and distribute program updates, status reports, and compliance summaries for hiring managers.
• Work closely with Program Managers to support strategic priorities and reduce administrative burden.
• Coordinate with operational support teams to ensure seamless handoff and follow-through on tasks.
• Serve as a resource for suppliers and hiring managers, providing guidance on program processes and expectations.

Skills

Effective communication

Customer service

Remote support communication

Team player

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Beeline

Zendesk

Job description

Broadleaf Results is seeking a proactive Program Coordinator to drive recruitment success within MSP. You will support hiring efforts by managing talent acquisition processes and fostering relationships with suppliers, hiring managers and other client points of contact.

The Program Coordinator operates with a high degree of independence, applying program knowledge and sound judgment to coordinate across suppliers and the client - escalating to Program Managers for strategic or high‑risk