Program Manager (MSP/VMS)

HireTalent - Staffing & Recruiting Firm; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading staffing firm is seeking a Program Manager to lead the Talent Stream program for a 6-month contract. Responsibilities include overseeing supplier management, developing reports, and driving operational stabilization. The ideal candidate should have proven MSP/VMS experience and strong communication skills. The role requires navigating HR systems and managing stakeholder expectations effectively.

Qualifications

• Proven experience leading enterprise-wide workforce management programs.
• Deep knowledge of program governance and contingent workforce models.
• Strong ability to navigate ERP/VMS/HR systems.
• Excellent communication and leadership capabilities.

Responsibilities

• Serve as day-to-day lead for the Talent Stream program.
• Monitor KPIs, SLAs, and adoption metrics.
• Develop and maintain a stakeholder map.
• Build and maintain a comprehensive program dashboard.

Skills

Program governance

Supplier management

Cross-functional stakeholder engagement

Communication

Change management

Tools

Oracle

Beeline

TalentStream

Job description

Contract Duration: 6 months (with potential extension)

Program Management of our MSP program

Responsibilities

• Serve as day-to-day lead for the Talent Stream program, partnering with Tapfin MSP and internal stakeholders.
• Stand up and run monthly operational reviews, quarterly supplier reviews, and executive steering routines.
• Monitor KPIs, SLAs, and adoption metrics, ensuring clear issue tracking and timely escalation.
• Establish and enforce a clear governance structure, including Executive Steering Committee, Operational Governance forums, and Supplier Performance Reviews.
• Define meeting cadences, agendas, and escalation pathways to ensure transparency, accountability, and timely issue resolution.
• Develop and maintain a stakeholder map across P&C, Procurement, Finance, IT, and Brands to ensure alignment and clarity of roles.

Program Tracking & Reporting

• Build and maintain a comprehensive program dashboard with KPIs for onboarding, time-to-fill, supplier compliance, cycle time efficiency, and cost savings.
• Develop issue logs, SLA trackers, and risk registers to monitor program health.
• Partner with Finance and Procurement to publish consolidated monthly and quarterly reports on spend, adoption, and supplier performance.

Program Roadmap Delivery

• Execute phased roadmap:
• Q4 2025: Stabilization, optimization, and supplier reviews
• Early 2026: Transition to steady-state ownership with internal teams
• Drive resolution of onboarding and access delays (contractors, suppliers, cost centers, provisioning).
• Lead workflow optimization efforts, including proxy/delegate framework and reduction of manual reconciliations.
• Partner with Finance to enable accurate and visible reporting and prevent billing/reconciliation errors.

Operational Excellence

• Implement proxy/delegate frameworks and improved workflow design to eliminate bottlenecks.
• Ensure data accuracy and integrity across Oracle, Beeline, and TalentStream reporting.
• Drive continuous improvement initiatives with Tapfin to optimize VMS functionality and supplier performance.

Supplier & Stakeholder Management

• Oversee supplier compliance, scorecards, and performance reviews.
• Partner with Procurement to consolidate and optimize the supplier base.
• Ensure consistent engagement of Hiring Managers, Coaches, PCBPs, and Finance in processes.

Change Management & Communication

• Oversee program communications, training updates, and stakeholder engagement routines.
• Reinforce unified communication channels and ensure teams and brands remain aligned.

Qualifications & Experience

• Proven experience leading enterprise-wide workforce or vendor management programs (MSP/VMS experience preferred).
• Deep knowledge of program governance, supplier management, and contingent workforce models.
• Strong ability to navigate ERP/VMS/HR systems (Oracle, Beeline, or similar).
• Skilled at cross-functional stakeholder engagement (P&C/HR, Procurement, Finance, IT, Legal, Business Units).
• Track record of driving operational stabilization in high-change, complex, matrixed environments.
• Excellent communication, change management, and leadership capabilities.
• Success Measures
• All ARL contractors and suppliers onboarded and visible in Beeline by the end of Jan 2026.
• Governance structure in place with functioning Steering Committee, Operational Reviews, and Supplier Reviews.
• Documented playbook for program governance, workflows, and stakeholder engagement delivered by end of assignment to enable seamless handover.
• Reduction in onboarding cycle times and manual reconciliations.
• Full visibility of spend through Beeline reporting.
• TalentStream dashboard launched and actively used by leadership, with clear visibility into contractor headcount, spend, supplier scorecards, and KPIs.
• Increased stakeholder adoption and confidence in TalentStream.
• Transition to a steady-state governance and ownership model by Q1 2026.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Project Management, Human Resources, and Other

Industries

• Restaurants, Food and Beverage Services, and Hospitality

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