MSP IT Support Specialist II – Advanced Troubleshooting

gobravvo; Knoxville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Vision benefits

Retirement plans

Professional development

Job summary

gobravvo is seeking an IT Support Specialist (MSP, Level II) in Knoxville, TN. The role emphasizes advanced troubleshooting, centralized IT management, and support for Microsoft 365, AD, Entra ID, Windows Server, and security tools.

You will work in a dynamic MSP environment, handling diverse client environments, and contributing to projects while expanding your technical expertise. Onsite in Knoxville with growth opportunities.

Qualifications

• 3+ years of IT support, systems administration, or related roles.
• Level II/Tier II support capabilities with advanced troubleshooting.
• Strong knowledge of Windows 10/11, Microsoft 365, AD, Entra ID, Windows Server, and GP.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs, switches, routers, firewalls.
• Experience with MSP tools such as ConnectWise, Kaseya, Datto, NinjaOne, Autotask, HaloPSA, IT Glue.

Responsibilities

• Deliver advanced Level II technical support for multiple client environments and resolve issues.
• Escalate complex problems involving Microsoft environments, workstations, servers, networks, and security tools.
• Support Microsoft 365, Active Directory, Entra ID, Windows Server, and Group Policy.
• Audit Microsoft environments to identify configuration, security, and licensing improvements.
• Diagnose networking issues including VPNs, DNS, DHCP, and firewall configurations.
• Administer centralized services platforms for remote management, monitoring, patching, and security.
• Monitor endpoint management, patching, EDR, antivirus, and backup systems.
• User onboarding/offboarding, account administration, and workstation deployment.
• Assist with server, network, and cloud deployments and projects.
• Document troubleshooting steps and changes; communicate with clients and team.

Skills

IT support

Windows 10/11

Active Directory

Microsoft 365

Networking

RMM

EDR

Backup technologies

Entra ID

Security tools

Tools

ConnectWise

Kaseya

Datto

NinjaOne

Autotask

HaloPSA

IT Glue

Job description

gobravvo is seeking an IT Support Specialist (MSP, Level II) in Knoxville, TN. The role emphasizes advanced troubleshooting, centralized IT management, and support for Microsoft 365, AD, Entra ID, Windows Server, and security tools.

You will work in a dynamic MSP environment, handling diverse client environments, and contributing to projects while expanding your technical expertise. Onsite in Knoxville with growth opportunities.