MSP IT Support Engineer | Windows, 365 & Networking

OMNIS COMPUTER SUPPLIES INC; City of Schenectady (NY); On-site; USD 34,440,000 - 44,083,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Retirement plan

Job summary

Omnis Computers in Schenectady, NY seeks an IT Support Technician / IT Support Engineer to join a small, experienced MSP team. This full‑time role starts at $25/hour and operates Monday–Friday on‑site in Schenectady, NY, with opportunities to work across a wide range of IT technologies.

You'll troubleshoot daily IT issues, support Microsoft 365 and networking, and assist with deployments, security, and projects while growing your hands‑on experience with senior engineers.

Qualifications

• Basic to intermediate Windows troubleshooting skills.
• Familiarity with Microsoft 365 and related apps.
• Basic networking knowledge including IP, DNS, DHCP, Wi‑Fi, VPN.
• Experience installing and troubleshooting computer hardware and software.
• Strong problem‑solving and communication skills.

Responsibilities

• Provide remote, phone, and onsite technical support.
• Troubleshoot Windows desktops and laptops.
• Support Microsoft 365, Outlook, Teams, OneDrive, and related apps.
• Create and manage Microsoft 365 users, licenses, permissions, and MFA.
• Troubleshoot printers, scanners, and peripherals.
• Diagnose internet, Wi‑Fi, VPN, and network connectivity issues.
• Set up and deploy new computers and other hardware.
• Assist with Windows Server and Active Directory environments.
• Support firewalls, switches, wireless access points, and other network equipment.
• Troubleshoot software and line‑of‑business apps.
• Assist with endpoint security, backups, email security, and cybersecurity solutions.
• Document work and maintain accurate service tickets.

Skills

Windows troubleshooting

Microsoft 365

Networking basics

Hardware/software setup

Communication skills

Education

IT education or certifications

Tools

Windows 10/11

Windows Server

Active Directory

Fortinet/FortiGate

NinjaOne

Job description

Omnis Computers in Schenectady, NY seeks an IT Support Technician / IT Support Engineer to join a small, experienced MSP team. This full‑time role starts at $25/hour and operates Monday–Friday on‑site in Schenectady, NY, with opportunities to work across a wide range of IT technologies.

You'll troubleshoot daily IT issues, support Microsoft 365 and networking, and assist with deployments, security, and projects while growing your hands‑on experience with senior engineers.