MSP IT Infrastructure Engineer: Projects & Tier 2 Support

Dual Path Connected Solutions; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, and life보험

Job summary

Dual Path Connected Solutions seeks an experienced IT Support Engineer to lead hands-on infrastructure deployments, client migrations, and project work across multiple environments. You will own Tier 2 MSP tickets when not on projects, troubleshooting Windows endpoints, and coordinating with field technicians.

The role emphasizes Microsoft 365, Entra ID, AD, and Intune deployments, with additional VoIP familiarity as a plus. Join a collaborative MSP team in the United States.

Qualifications

• 3+ years of hands-on infrastructure deployment or project engineering experience.
• Strong Microsoft 365, Entra ID, Active Directory, and Intune knowledge.
• Practical firewall, switching, wireless, and network troubleshooting experience.
• Experience supporting multiple clients and using RMM/PSA platforms.
• Ability to independently execute assigned project work, communicate with customers.

Responsibilities

• Implement client infrastructure deployments, migrations, onboarding, and upgrades.
• Configure and troubleshoot firewalls, switches, wireless networks, VLANs, DHCP, DNS, VPNs, and connectivity.
• Perform Microsoft 365, Entra ID, Active Directory, and Intune deployments and migrations.
• Coordinate with onsite field technicians; provide remote engineering direction during installations and cutovers.
• Validate deployments, document configurations and handoffs, and communicate project status to stakeholders.
• Actively work Tier 2 support tickets from the shared queue when not on projects; own issues through resolution.
• Troubleshoot Windows endpoints, Microsoft 365, identity, networking, and infrastructure issues.
• Use RMM and PSA platforms to remediate issues, maintain clear ticket notes, and meet SLA expectations.
• Participate in scheduled after-hours maintenance, cutovers, and on‑call support.
• Assist with VoIP deployments and troubleshooting as needed; SkySwitch, Grandstream GDMS, and Microsoft Teams Phone familiarity is a plus.

Skills

Microsoft 365

Entra ID

Active Directory

Intune

Firewall

Switching

Wireless networking

RMM/PSA platforms

Network troubleshooting

MS Teams Phone

Tools

Fortinet

Meraki

UniFi

SkySwitch

Grandstream

GDMS

Microsoft Teams Phone

Job description

Dual Path Connected Solutions seeks an experienced IT Support Engineer to lead hands-on infrastructure deployments, client migrations, and project work across multiple environments. You will own Tier 2 MSP tickets when not on projects, troubleshooting Windows endpoints, and coordinating with field technicians.

The role emphasizes Microsoft 365, Entra ID, AD, and Intune deployments, with additional VoIP familiarity as a plus. Join a collaborative MSP team in the United States.