IT Support Engineer (MSP)

Dual Path Connected Solutions; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, and life보험

Job summary

Dual Path Connected Solutions seeks an experienced IT Support Engineer to lead hands-on infrastructure deployments, client migrations, and project work across multiple environments. You will own Tier 2 MSP tickets when not on projects, troubleshooting Windows endpoints, and coordinating with field technicians.

The role emphasizes Microsoft 365, Entra ID, AD, and Intune deployments, with additional VoIP familiarity as a plus. Join a collaborative MSP team in the United States.

Qualifications

• 3+ years of hands-on infrastructure deployment or project engineering experience.
• Strong Microsoft 365, Entra ID, Active Directory, and Intune knowledge.
• Practical firewall, switching, wireless, and network troubleshooting experience.
• Experience supporting multiple clients and using RMM/PSA platforms.
• Ability to independently execute assigned project work, communicate with customers.

Responsibilities

• Implement client infrastructure deployments, migrations, onboarding, and upgrades.
• Configure and troubleshoot firewalls, switches, wireless networks, VLANs, DHCP, DNS, VPNs, and connectivity.
• Perform Microsoft 365, Entra ID, Active Directory, and Intune deployments and migrations.
• Coordinate with onsite field technicians; provide remote engineering direction during installations and cutovers.
• Validate deployments, document configurations and handoffs, and communicate project status to stakeholders.
• Actively work Tier 2 support tickets from the shared queue when not on projects; own issues through resolution.
• Troubleshoot Windows endpoints, Microsoft 365, identity, networking, and infrastructure issues.
• Use RMM and PSA platforms to remediate issues, maintain clear ticket notes, and meet SLA expectations.
• Participate in scheduled after-hours maintenance, cutovers, and on‑call support.
• Assist with VoIP deployments and troubleshooting as needed; SkySwitch, Grandstream GDMS, and Microsoft Teams Phone familiarity is a plus.

Skills

Microsoft 365

Entra ID

Active Directory

Intune

Firewall

Switching

Wireless networking

RMM/PSA platforms

Network troubleshooting

MS Teams Phone

Tools

Fortinet

Meraki

UniFi

SkySwitch

Grandstream

GDMS

Microsoft Teams Phone

Job description

Dual Path Connected Solutions is seeking an experienced IT Support Engineer with a strong background in IT infrastructure deployments, client migrations, and project engineering within a Managed Service Provider (MSP) environment.

The primary focus is hands‑on project execution across multiple client environments, including network deployments, Microsoft 365 migrations, endpoint management, and new‑site onboarding. When not assigned to projects, the engineer actively owns and resolves Tier 2 MSP tickets. VoIP experience is preferred but is not the primary focus.

Primary Responsibilities – Infrastructure & Projects

• Implement client infrastructure deployments, migrations, new-site onboarding, and technology upgrades.
• Configure and troubleshoot firewalls, switches, wireless networks, VLANs, DHCP, DNS, VPNs, and connectivity.
• Perform Microsoft 365, Entra ID, Active Directory, and Intune deployments and migrations.
• Coordinate with onsite field technicians; provide remote engineering direction during installations and cutovers.
• Validate deployments, document configurations and handoffs, and communicate project status to stakeholders.

Tier 2 MSP Support

• Actively work Tier 2 support tickets from the shared queue when not assigned to projects; own issues through resolution.
• Troubleshoot Windows endpoints, Microsoft 365, identity, networking, and infrastructure issues.
• Use RMM and PSA platforms to remediate issues, maintain clear ticket notes, and meet SLA expectations.
• Participate in scheduled after-hours maintenance, cutovers, and on‑call support.

VoIP Support – Secondary

• Assist with VoIP deployments and troubleshooting as needed; SkySwitch, Grandstream GDMS, and Microsoft Teams Phone familiarity is a plus.

Required Experience

• 3+ years of hands‑on infrastructure deployment or project engineering experience.
• Strong Microsoft 365, Entra ID, Active Directory, and Intune knowledge.
• Practical firewall, switching, wireless, and network troubleshooting experience.
• Experience supporting multiple clients and using RMM/PSA platforms.
• Ability to independently execute assigned project work, communicate with customers, and resolve Tier 2 tickets.

Preferred Experience

• 3+ years in an MSP environment.
• Fortinet, Meraki, and UniFi environments.
• SkySwitch, Grandstream phones and GDMS, or Microsoft Teams Phone.
• Senior living, healthcare, or other multi-location, always‑on environments.

Benefits

• Salary range: $70,000 to $80,000 annually, based on experience
• Medical, dental, vision, and life insurance
• Flexible Spending Account (FSA)
• Paid time off (PTO)
• Employee Assistance Program (EAP)
• 401(k)
• Certification reimbursement
• On‑call compensation per company policy
• Mileage/meal reimbursement for required travel