Systems Analyst

Socket.dev; Freehold (NJ); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

PTO

Holiday pay

Referral bonuses

Job summary

Meriplex is seeking a Systems Analyst to join the Technical Assistance Center (TAC) onsite in San Diego, CA. You will resolve Level 1 end-user issues, provide workstation and application support, and perform basic ITIL security tasks as part of a fast-paced service desk.

Ideal candidates have MSP experience and certifications (A+, Network+, Server+). Strong communication and teamwork are essential, with adherence to SOPs and effective ticket documentation.

Qualifications

• Basic MSP helpdesk experience preferred.
• A+, Network+, Server+ certifications favored.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver general workstation support and end-user assistance.
• Provide customer-specific application support and troubleshooting.
• Triage network/connectivity and VPN issues; basic ITIL security tasks.
• Assist with Active Directory user management and printing issues.
• Convey technical information clearly to users and follow SOPs.

Skills

MS 365 applications

Command line

Technical triage

TCP/IP basics

Active Directory

Customer service

Education

A+ certification

Network+ certification

Server+ certification

Azure support

Tools

RMM tools

Ticketing system

Microsoft 365 Admin Console

Job description

Position Summary:

The Systems Analyst acts as the foundation for Meriplex's Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC's ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer requests. The person in this position is responsible for an array of end-user issues ranging from general desktop diagnostics to customer specific application support. This will be an onsite position supporting a Meriplex client in San Diego, CA.

Key Responsibilities:

• Deliver general workstation support.
• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide first level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Navigate Active Directory to enact distribution groups and create, change, and disable users.
• Perform basic ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities.
• Able to perform basic VPN connectivity issues and password resets.
• Basic end-user email support.

Knowledge, Skills, and Abilities:

• Basic knowledge of Microsoft 365 applications.
• Basic knowledge of command line.
• Understanding of basic technical triage methodologies.
• Basic TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.

Preferred Education, Experience, and Certifications:

• Prior MSP support desk experience, highly encouraged.
• A+ certification.
• Network+ certification.
• Server+ certification.
• Azure support.
• Superior reading, writing, and communication skills.
• Basic knowledge of network concepts, devices, and best practices.
• Basic Microsoft 365 certification.

Benefits & Compensation

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

Compensation: $28.00 - $31.00 / hour